Dispensary Co-Ordinator

Pilgrim'S Europe; Diss; On-site; GBP 25,000 - 34,000; Full time

Job summary

Pilgrim's Europe in Diss is seeking a dedicated Dispensary Co-Ordinator to join our busy Dispensary team. You will support dispensing, administration and inventory management of medicines and veterinary products for farming customers, ensuring orders are processed accurately and delivered efficiently.

The role requires strong administration, stock control and customer service experience, with experience in SAP and MS Office.

Qualifications

• Exceptional attention to detail and accuracy.
• Experience in stock control and inventory management.
• Good understanding of SAP or similar ERP systems.
• Strong administration and record-keeping skills.
• Proficient in Microsoft Office, especially Excel, Outlook and Teams.
• Ability to analyse information, investigate discrepancies and identify solutions.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication skills with the confidence to engage with farmers, suppliers, veterinary professionals and colleagues.
• Ability to work independently and as part of a team.
• Customer-focused with a positive, proactive approach.

Responsibilities

• Dispensing orders both physically and through the SAP system in line with dispensary regulations.
• Picking, packing and preparing products for dispatch to farms.
• Prioritising orders to meet courier collection times and customer requirements.
• Maintaining warehouse organisation, stock rotation and storage standards.
• Processing orders from farmers, veterinary professionals and field teams.
• Managing stock receipts, transfers, returns and inventory adjustments.
• Ensuring medicines and products are stored correctly and within required temperature controls.
• Monitoring and recording daily fridge temperatures.
• Maintaining accurate stock, inventory and financial records within SAP.
• Supporting monthly stock counts and reconciliation activities.
• Providing excellent customer service to internal and external stakeholders.
• Assisting with purchasing administration, supplier queries and invoice matching.
• Working closely with Veterinary, Finance, Procurement and Production teams to ensure efficient operations.
• Contributing to continuous improvement initiatives across the dispensary function.
• Occasionally delivering orders using a company vehicle while following biosecurity procedures and product handling requirements.

Skills

Attention to detail

Stock control

SAP ERP

Microsoft Excel

Administration

Communication skills

Teamwork

Customer service

Problem solving

Independent worker

Tools

SAP

Job description

Dispensary Co-Ordinator

Location: Diss
Department: Dispensary
Reporting To: Dispensary Site Lead

Join Our Team

We are looking for a highly organised and detail-focused Dispensary Co-Ordinator to join our busy Dispensary team in Diss. This is a fantastic opportunity for someone with strong administration, stock control and customer service experience who enjoys working in a fast-paced environment and takes pride in accuracy and operational excellence.

As a key member of the team, you will support the dispensing, administration and inventory management of medicines and veterinary products, ensuring orders are processed accurately and delivered efficiently to our farming customers.

What You'll Be Doing

• Dispensing orders both physically and through the SAP system in line with dispensary regulations.
• Picking, packing and preparing products for dispatch to farms.
• Prioritising orders to meet courier collection times and customer requirements.
• Maintaining warehouse organisation, stock rotation and storage standards.
• Processing orders from farmers, veterinary professionals and field teams.
• Managing stock receipts, transfers, returns and inventory adjustments.
• Ensuring medicines and products are stored correctly and within required temperature controls.
• Monitoring and recording daily fridge temperatures.
• Maintaining accurate stock, inventory and financial records within SAP.
• Supporting monthly stock counts and reconciliation activities.
• Providing excellent customer service to internal and external stakeholders.
• Assisting with purchasing administration, supplier queries and invoice matching.
• Working closely with Veterinary, Finance, Procurement and Production teams to ensure efficient operations.
• Contributing to continuous improvement initiatives across the dispensary function.
• Occasionally delivering orders using a company vehicle while following biosecurity procedures and product handling requirements.

What We're Looking For

Skills & Experience

• Exceptional attention to detail and accuracy.
• Experience working within stock control, inventory management, warehouse or distribution environments.
• Good understanding of SAP or similar ERP systems.
• Strong administration and record-keeping skills.
• Proficient in Microsoft Office, particularly Excel, Outlook and Teams.
• Ability to analyse information, investigate discrepancies and identify solutions.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication skills with the confidence to engage with farmers, suppliers, veterinary professionals and colleagues.
• Ability to work independently and as part of a team.
• Customer-focused with a positive, proactive approach.

The Ideal Candidate

You will be a dependable and motivated individual who enjoys working accurately in a regulated environment. You will demonstrate excellent organisational skills, take ownership of your responsibilities and actively look for ways to improve processes and enhance service delivery.

Our Values

At Pilgrim's, our values guide everything we do:

• Availability – Open, responsive and ready for new challenges.
• Humility – Respecting others and valuing different perspectives.
• Discipline – Delivering on our commitments.
• Sincerity – Being truthful, respectful and supportive.
• Simplicity – Focusing on what matters most.
• Ownership – Taking responsibility and driving results.
• Determination – Striving for continuous success and improvement.

Why Join Us?

This is an exciting opportunity to become part of a dedicated team supporting animal health and agricultural operations. You'll play a vital role in ensuring our customers receive the products they need while working within a business that values collaboration, accuracy and continuous improvement.