Dispatcher

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Northern Ireland; On-site; GBP 18,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company matching

Paid time off

Tuition reimbursement

Job summary

Hussmann, a subsidiary of Panasonic USA, seeks a proactive dispatcher to schedule and dispatch service technicians from customer calls and service contracts to locations for routine maintenance and emergency repairs.

The role requires strong communication, multitasking, and the ability to manage multiple priorities in a fast-paced environment. You'll support the service team and contribute to successful outcomes for customers.

Qualifications

• High school diploma or GED required; an Associate's degree is preferred.
• 0–5 years of related experience or training.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, verbal and written.
• Professional and diplomatic demeanor.

Responsibilities

• Schedule and dispatch service technicians from customer calls and service contracts to locations for routine maintenance and emergency repairs.
• Prioritize calls and leverage appropriate workforce.
• Verify receipt of call by technician and dispatch accordingly.
• Respond to customer difficulties with billing and service.
• Communicate work orders and information to supervisors and technicians.
• Confer with customers or supervising personnel to address questions or requests for service or equipment; assign technicians and work orders.
• Close tickets on work completion and obtain customer feedback on performance.
• Review calls taken by call center and coordinate with appropriate parties.
• Obtain COD information and notify credit for new customer credit applications.
• Additional responsibilities as assigned.

Skills

Verbal and written communication

Microsoft Office Suite

Multitasking

Customer service

Telephone skills

Decision making

Teamwork

Flexibility

Education

High School Diploma/GED

Associates Degree preferred

Tools

Microsoft Office

Job description

Job Description

• You will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.

Responsibilities

• You will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.
• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.

Qualifications

• High school diploma/GED, Associates Degree preferred
• 0-5 years of related experience and/or training; or equivalent combination of education and experience
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite
• Strong organizational, time management skills, and high attention to detail
• Flexibility to work outside normal working hours, as required.
• Working knowledge of refrigeration/HVAC a plus
• High level of professionalism and diplomacy
• Superior customer service skills
• Excellent telephone and communication skills with ability to handle high volume of calls
• Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
• Work effectively in diverse team environment

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

The salary range of $17.48 – $32.47 per hour is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

• Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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