Dispatcher

TN United Kingdom; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher at Gloucester Station, where your role is crucial in ensuring safe and timely train departures. You'll be the friendly face for customers, delivering exceptional service in a dynamic environment. This position requires a proactive attitude, strong communication skills, and the ability to remain calm under pressure. With a commitment to safety and a supportive team atmosphere, you'll play a vital part in enhancing the travel experience for passengers. If you're ready to make a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Passion for delivering outstanding customer service.
• Ability to follow strict safety procedures.

Responsibilities

• Dispatching trains safely and punctually.
• Offering friendly assistance to passengers.
• Keeping the station clean and presentable.

Skills

Customer Service

Decision-Making

Communication Skills

Teamwork

Safety Procedures

Job description

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Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Join us as a Dispatcher at Gloucester Station and play a key role in keeping our railway running smoothly and safely — all while making someone's journey better, every single day.

As a Dispatcher, you'll be the friendly face our customers rely on, ensuring the safe and timely departure of trains, and maintaining a clean, safe, and welcoming station environment.

What You'll Be Doing

• Putting the customer first – every time
• Dispatching trains safely and punctually
• Offering friendly, helpful assistance to passengers
• Keeping the station clean and presentable (including toilets, waiting rooms, and platforms)
• Working closely with colleagues across GWR, especially during disruptions
• Ensuring the safety of all customers, staff, and contractors

What We're Looking For

• A passion for delivering brilliant front-line customer service
• A proactive, can-do attitude and strong decision-making skills
• Calmness and confidence in challenging situations
• Ability to follow strict safety procedures
• Strong communication skills – both verbal and written
• Team player who can also work independently

About Gloucester Station

Gloucester is a vibrant depot shared with traincrew, offering a dynamic atmosphere. The station is served by GWR, Cross Country, and Transport for Wales, with regular services to Swindon, London, Bristol, and Cardiff. Located on the edge of the city centre, the station is just a short walk from Kingsholm Rugby Stadium, Gloucester Royal Hospital, and the popular Gloucester Quays shopping district.

Working Pattern

Shift work is required, including weekends and bank holidays.
Shifts can start as early as 04:15 and finish as late as 02:30 , so reliable transport to and from the station outside public transport hours is essential.

Additional Information?

• Although your work location will be Gloucester, you'll be part of the South Cotswolds team which includes Cheltenham, Stonehouse, Stroud and Kemble.
• This is a talent pool vacancy aimed to fill upcoming vacancies.
• Interviews for shortlisted candidates are tentatively scheduled for the week commencing 12 May 2025.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a Train Dispatch Multi-Tasking Test (recommended on a laptop/computer) and successful candidates will be invited to a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Our Commitment to Inclusion:

We all belong to GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Join us and be part of a team that's proud to serve the South Cotswolds – where your role really makes a difference .