Dispatch and Support Worker

UK Health Security Agency; London; On-site; GBP 28,000; Full time

Job summary

The UK Health Security Agency is seeking an individual for a logistical role in London. Responsibilities include managing the ordering, receipt, and dispatch of materials, along with ensuring accurate record-keeping and supporting safety-critical activities. Applicants should possess GCSEs in Maths and English or equivalent experience, along with strong communication skills.

Benefits

Civil Service Pension

Learning and development tailored to your role

Flexible working options

Encouragement of inclusion and diversity

Qualifications

• Education to GCSE level with Maths and English or equivalent.
• Experience in lab work, customer service, or warehouse/dispatch environment.
• Experience with building/constructing palettes.

Responsibilities

• Assist with logging and receipting of external orders.
• Order and receipt media supplies using relevant software systems.
• Pick and pack orders for internal and external customers.

Skills

Excellent communication skills

Ability to follow processes

Accurate record keeping

Education

GCSE with Maths and English (Grade C or above)

Job description

UKHSA Colindale, London, NW9 5EQ

Job Summary

The role will have key responsibilities in the ordering, receipt, packing and unpacking of material received and produced by the department, and preparing shipments for on/off-site dispatch. Keeping a clear audit trial of the goods movement. The work involves frequent handling of bulk material and the regular use of a palette truck.

The role will also involve providing assistance and support to key safety critical activities associated with waste processing and product production, working flexible to assist with the needs of the department.

Media Services Comprises Of Two Sections

• Central Technical Discard (CTD) is responsible for laboratory waste management and the sterilisation of products and consumables on the Colindale site. This service involves the collection of contaminated Category 2 laboratory waste from agreed central locations, its transportation to the Media Services central autoclave suite and its thermal destruction. There is also a service for the processing of Category 3 waste with dedicated laboratories. The treated material is then processed; glass and other re-cycleable material is washed, in the department’s wash-up area, and waste material for disposal off-site is processed and/or packaged appropriately for collection.
• Production and Dispatch is responsible for the production of ready-to-use culture media and ancillary reagents and its distribution to laboratories for application in public health, clinical microbiology, food microbiology or for industrial uses. The team also provides a distributor function for the ordering, receipt and distribution of commercial pre-poured media plates required by laboratories on-site.
  
  

Working for your organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Job Description

• To assist management staff / work colleagues / customers / visitors with administrative enquiries.
• Check items in use, or on receipt, are correct and in good condition.
• Assist with logging and receipting of external orders.
• Record, check and stock incoming media orders.
• Record the internally produced stock stored in the media warehouse.
• Keep full and accurate records of work performed and archive administrative documentation as required following local procedures.
• Carry out routine stock takes of the media warehouse.
• Order and receipt media supplies using relevant software systems.
• Pick and pack orders for internal and external customers.
• Construct palette shipments for collection and delivery to external customers.
• Using a manual hand pallet truck; move bulk material required or outgoing palette shipments to the required locations for use or collection for delivery.
• Deliver orders to internal customers in a safe manner.
• Ensure the media warehouse area is maintained ie kept clean and clutter free.
• Assist in the running of large-scale autoclaves for waste processing and/or product sterilisation in the department.
• Assist in general product capping, packing and labelling activities in the department when required.
• Support trainees in activities as directed and delegated by local management team.
• Work flexibly to assist the needs of the team and requirements of local line management.
  
  

Please see the job description for the full list of responsibilities and duties.

• To assist management staff / work colleagues / customers / visitors with administrative enquiries.
• Check items in use, or on receipt, are correct and in good condition.
• Assist with logging and receipting of external orders.
• Record, check and stock incoming media orders.
• Record the internally produced stock stored in the media warehouse.
• Keep full and accurate records of work performed and archive administrative documentation as required following local procedures.
• Carry out routine stock takes of the media warehouse.
• Order and receipt media supplies using relevant software systems.
• Pick and pack orders for internal and external customers.
• Construct palette shipments for collection and delivery to external customers.
• Using a manual hand pallet truck; move bulk material required or outgoing palette shipments to the required locations for use or collection for delivery.
• Deliver orders to internal customers in a safe manner.
• Ensure the media warehouse area is maintained ie kept clean and clutter free.
• Assist in the running of large-scale autoclaves for waste processing and/or product sterilisation in the department.
• Assist in general product capping, packing and labelling activities in the department when required.
• Support trainees in activities as directed and delegated by local management team.
• Work flexibly to assist the needs of the team and requirements of local line management.
  
  

Please see the job description for the full list of responsibilities and duties.

Person specification

• Education to GCSE level with Maths and English (Grade C or above) or equivalent, or equivalent experience in aligned field ie catering, food production environment, pharmaceutical production environment or warehouse/dispatch environment
• Suitable relevant experience of either lab work, customer service, food production or catering
• Experience with building/constructing palettes & moving palettes using a palette truck
• Excellent communication skills
• Able to work as part of a team
• Able to follow processes and procedures
• Able to work to deadlines
• Accurate record keeping using both written and electronic means
• Able to undertaking regular Manual Handling activities, includes moving and lifting loads of up to approx.10kg
• Working experience with software packages, including Microsoft Office
• An understanding of and commitment to equality of opportunity and good working relationships
  
  

Alongside your salary of £27,712, UK Health Security Agency contributes £8,028 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
  
  

Selection process details

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

Required

You will be required to complete an application form. You will be assessed on the listed essential criteria, and this will be in the form of a:

• Application form (‘Employer/ Activity history’ section on the application)
• 800 word Statement of Suitability.
  
  

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

The Application form and Statement of Suitability will be marked together.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria
  
  

Only those meeting all essential criteria will be taken through to shortlisting.

Shortlisting: In the event of a large number of applications we will shortlist on:

• Experience with building/constructing palettes & moving palettes using a palette truck
  
  

If you are successful at this stage, you will progress to interview and assessment.

Please do not exceed 800 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a face to face interview. In exceptional circumstances, we may be able to consider remote interviews.

Knowledge, experience, skills and abilities will be tested at interview.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as lab based at our Scientific Campus in Colindale, London. Please note that hybrid working is not available for this role.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter Terrorism Checks.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Artificial Intelligence (AI)

Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Careers website

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Jon Payne
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [e-mail] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk

http://www.healthjobsuk.com/vacancy/7228606