Dispatch Agent

Prestwick Spaceport; Prestwick; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Cash Health Care Plan

Life Assurance 4x salary

Pension scheme

Electric Car Scheme

Bike 2 Work

Technology scheme

Uniform

Enhanced Annual leave

Free Parking

Staff discounts

Job summary

Glasgow Prestwick Airport is seeking Aviation Services Agents to coordinate aircraft movements and dispatch flights safely and on schedule. You will be part of our Aviation Services team supporting day-to-day airport operations.

The role requires excellent communication, flexibility to work varied shifts, and a background in aircraft ground operations or related duties. Beneficial knowledge includes weight and balance and aviation safety regulation context.

Qualifications

• Excellent communication with stakeholders at all levels.
• Experience in aircraft ground operations or ramp handling is advantageous.
• Knowledge of loading procedures and aviation safety regulations is advantageous.

Responsibilities

• Dispatch aircraft, manage load control and fixed based operator tasks daily.
• Ensure high level customer service for passengers and crew.
• Adhere to regulatory and company procedures for aircraft handling and dispatch.
• Coordinate all dispatch and ramp activities during aircraft turnaround.
• Prepare load distribution and loading instruction reports for pax and freight.
• Keep stakeholders informed via flight schedules and airport systems.
• Liaise with Airfield Operations on aircraft parking stands.
• Maintain an accurate log of aircraft movements and services.

Skills

Communication skills

Ground operations experience

Weight and balance knowledge

Organisational skills

Flexibility to work shifts

Job description

About The Role

We are seeking highly organised, detail-oriented individuals to join our team as Aviation Services Agents at Glasgow Prestwick Airport. In this role, you will be responsible for coordinating aircraft movements and ensuring every flight is dispatched safely, efficiently, and on schedule. As part of our Aviation Services team, you will play a vital role in the day-to-day operation of the airport.

About Us

Glasgow Prestwick Airport directly employs around 500 people and supports over 4,000 jobs across Scotland’s aerospace cluster. Located at the heart of Scotland’s aviation and aerospace industry, we deliver a wide range of in-house aviation services, providing vital connections to the rest of the world.

About The Role

We are seeking highly organized, detail-oriented individuals to join our team as Aviation Services Agents at Glasgow Prestwick Airport. In this role, you will be responsible for coordinating aircraft movements and ensuring every flight is dispatched safely, efficiently, and on schedule. As part of our Aviation Services team, you will play a vital role in the day-to-day operation of the airport.

Key Responsibilities

• To perform the daily dispatch, load control and fixed based operator operations.
• To ensure a high level of customer service is provided to all passengers and crew.
• To ensure aircraft are handled and dispatched in compliance with all Regulatory, Airline, Company and Departmental policies and procedures.
• To co-ordinate all dispatch and ramp activities during the turnaround of passenger, freight, military, and private, aircraft ensuring this is done in accordance with all operator and local procedures (Aircraft Turnaround Plan).
• To prepare load distribution and loading instruction reports for passenger and freight aircraft.
• To keep all relevant parties fully informed of all aircraft movements via a flight schedule, airport information systems, phone and email.
• To liaise with Airfield Operations on the allocation of aircraft parking stands.
• To maintain an accurate log of aircraft movements and services provided.

Skills And Experience

• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulation’s role is advantageous.
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Due to the nature of this role candidates need to be 18 or over.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, night shifts, and public holidays, based on operational requirements.
• Knowledge of the Air Traffic Control system is desirable.
• Knowledge of aviation weather is desirable.
• In accordance with regulations, this role requires you to meet DVLA Group 2 medical standards.

Benefits

• Cash Health Care Plan (after six months employment).
• Life Assurance 4 x salary (after six months employment).
• Auto enrolled into our Pension Scheme (after 3 months employment) – enhanced upon request.
• Electric Car Scheme.
• Bike 2 Work scheme.
• Technology scheme (December).
• Uniform (as required).
• Enhanced Annual leave, depending on service length.
• Free Parking.
• Staff discounts in partnership with Dufry World Duty Free, access to their Staff Shopping Website with an excellent 30% discount on most brands across the site.

Join the team at Glasgow Prestwick Airport and become part of a dynamic and diverse workforce dedicated to excellence in aviation services.

Equal Opportunities

We are proud to be a Disability Confident employer and are committed to applying equal opportunities at all stages of our recruitment and selection process. Reasonable adjustments will be made to our recruitment process to ensure that no applicant is disadvantaged.