Discharge Coordinator for Patient Flow

University Hospital Southampton NHS Foundation Trust; Southampton; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Discharge Officer to manage patient discharges, ensuring safe, timely, and well‑coordinated plans from admission to home or ongoing care. You’ll work with ward staff, nurses, doctors, therapists, social workers and community teams to coordinate discharge plans, monitor progress, and improve patient flow and experience.

Based at Southampton General Hospital, the role involves a rota including weekdays, weekends and bank holidays,

Qualifications

• Experience in an administrative or patient-facing role.
• Good IT skills and confidence using hospital systems.
• Ability to prioritise and manage a busy workload.
• Strong communication and teamwork abilities.

Responsibilities

• Coordinate and support the safe discharge of patients from the point of admission, ensuring plans are realistic, proactive, and person-centred.
• Work closely with nurses, doctors, therapists, social workers, and community partners to ensure discharge plans are communicated, documented, and delivered on time.
• Monitor and update patient discharge information on the hospital’s digital systems (UHS Apps), escalating any issues or delays to the appropriate teams.
• Liaise with care agencies, care homes, and social services to arrange assessments, confirm placements, and restart care packages.
• Act as an advocate for patients and their families, providing clear discharge information and ensuring their voices are heard in decision-making.

Skills

Organisational skills

Communication

IT skills

Teamwork

Tools

Microsoft Office

Hospital systems

Job description

University Hospital Southampton NHS Foundation Trust is seeking a Discharge Officer to manage patient discharges, ensuring safe, timely, and well‑coordinated plans from admission to home or ongoing care. You’ll work with ward staff, nurses, doctors, therapists, social workers and community teams to coordinate discharge plans, monitor progress, and improve patient flow and experience.

Based at Southampton General Hospital, the role involves a rota including weekdays, weekends and bank holidays,