‘Disabled Facilities Grant’ Case Officer - 20 hours

Torbay Council; Torquay; On-site; GBP 27,000 - 31,000; Full time

Job summary

An exciting opportunity awaits you to join a dedicated team focused on providing vital support to disabled individuals. In this role, you will manage Disabled Facilities Grant applications, ensuring compliance with regulations while delivering a high standard of service. Your expertise will help vulnerable clients remain in their homes, making a significant impact on their lives. This position offers a chance to work flexibly within a supportive environment, with opportunities for professional growth and development. If you are passionate about making a difference and possess the skills to navigate complex situations, this role is perfect for you.

Benefits

Flexible working

Wellbeing support

Local Government Pension Scheme

Qualifications

• Practical knowledge of building regulations and health & safety.
• Experience in building maintenance and customer service.

Responsibilities

• Delivering a comprehensive Home Improvement Service for grant applications.
• Managing a caseload, including site inspections and contractor oversight.

Skills

Holistic home assessments

Negotiation skills

Organizational skills

Building relationships

Empathy

Tools

Microsoft Office

Job description

Application Deadline: 2 June 2025

Department: Adults & Community Services

Location: Torbay Council

Compensation: £27,711 - £30,060 / year

Description

We have an exciting opportunity for a skilled and self-motivated individual to join the Disabled Facilities Grants team.

The primary role of a Disabled Facilities Grant Case Officer is to provide disabled facilities grants adaptations to homeowners, housing associations, and privately rented properties. This enables service users to remain in their homes, reducing demand on other council departments and external organizations.

You’ll be responsible for designing safe and cost-effective proposals while ensuring compliance with the Housing Grants, Construction and Regeneration Act 1996. In this rewarding role, you’ll have the opportunity to make a vital difference to vulnerable individuals.

What you’ll be doing:

• Delivering a comprehensive and efficient Home Improvement Service, supporting customers through the Disabled Facilities Grant process.
• Handling customer enquiries, offering advice, processing grant applications, and supporting the team.
• Managing a caseload of grant applications, including joint feasibility visits, site inspections, measuring, recording, and overseeing contractors’ work to ensure compliance with instructions from Occupational Therapists and safety standards.
• Participating in decisions such as initiating corrective actions, advising on design aspects during adaptations, specifying materials, and enforcing health and safety protocols.
• Inspecting and signing off on work undertaken in private homes, housing associations, external works, or building sites.

Additional responsibilities include ensuring quality standards, managing risks, and providing guidance to team members and clients.

What you’ll need:

• Practical knowledge of building regulations, health & safety, and experience in building maintenance.
• Ability to work under pressure, organize tasks logically, and prioritize effectively to meet deadlines.
• Excellent communication skills, both written and verbal, at all levels.
• Proficiency in IT, including Microsoft Office suite, and the ability to produce detailed drawings and reports.
• Full driving license and access to a personal vehicle for work purposes.

This position is for a fixed term of 12 months from the start date. Benefits include flexible working, wellbeing support, and the Local Government Pension Scheme.

This role requires a Standard Criminal Level Check, including details of all convictions and cautions.

For the full job description, visit: https://www.torbay.gov.uk/council/jobs/job-descriptions/disabled-facilities-grant-case-officer/

For an informal chat, contact Daniel Savage at 07918360125 or [e-mail]. Interviews are expected during the week commencing 09 June 2025. Apply early as adverts may close before the deadline.

Skills

Essential:

• Ability to undertake holistic home assessments and provide independent technical advice and support.
• Customer-focused, with negotiation skills and experience overseeing building works.
• Strong organizational skills and ability to work to tight deadlines.
• Ability to build and maintain relationships with contractors, health services, and other stakeholders.
• Empathy, initiative, and integrity.

English language proficiency is essential for effective communication with the public.

Knowledge

Essential:

• Understanding of disabled clients' needs, including rehousing, homecare, tele-assistance, and home improvements.
• Proficiency with computer systems and software such as Microsoft Office.
• Commitment to continuous learning and skill development.

Experience & Qualifications

Essential:

• Experience dealing with clients, contractors, and health professionals via various communication channels.
• Tenacity to ensure timely delivery of services and projects.
• Experience working with multiple deadlines and targets.
• High level of customer service experience.