Director, Service Transformation & Platform Strategy

Apex Group Ltd; Greater London; On-site; GBP 100,000 - 160,000; Full time

Job summary

Apex Group Ltd, a leading fund administration and middle office solutions provider, seeks a Head of Service Development - Unitas in the United Kingdom. You will design and deliver the future operating model, building scalable, tech-enabled service capabilities to support growth across new products, jurisdictions, and client segments while strengthening governance and client outcomes.

Reporting as a Director of Apex Unitas Limited, you will drive large-scale change initiatives, coordinate with

Qualifications

• Significant experience in fund services, custody, nominee structures, investment platform operations, technology-enabled operating model transformation & private markets and alternative assets.
• Proven track record in delivering change, transformation, or platform implementations.
• Strong understanding of FCA-regulated environments, including AML, client assets, and investor lifecycle.
• Experience working across operations, technology, compliance, and product teams.
• Ability to translate business requirements into technology-enabled solutions and operational design.
• Strong stakeholder management skills, with the ability to influence senior colleagues without direct authority.
• Experience supporting new products, jurisdictions, or regulatory change initiatives.
• Structured, delivery-focused approach with strong problem-solving capability.

Responsibilities

• Lead delivery of the Unitas operating model transformation, supporting growth into new products, jurisdictions, and services.
• Drive major change initiatives, including platform evolution, service expansion, and organisational design.
• Reduce key person risk through standardisation, documentation, and scalable process design.
• Partner with the Head of Unitas and senior leadership to define and execute strategic priorities.
• Work closely with the Head of Service to ensure alignment between transformation initiatives and BAU operations.
• Influence and align stakeholders across Operations, Compliance, Product, and Technology.
• Engage with key clients, counterparties, and Apex Group teams where required.
• Support the design, build, and implementation of internal systems and workflow tools.
• Act as a key bridge between business, operations, and technology teams.
• Drive adoption of scalable platforms to improve data integrity, efficiency, and control.
• Design and implement scalable service models across the full client lifecycle.
• Define clear ownership of onboarding, servicing, and asset lifecycle processes.
• Support transition of activities into Operations where appropriate (e.g. AML, onboarding interactions).
• Lead redesign and standardisation of core processes as part of broader change initiatives.
• Deliver end-to-end process improvements through structured project management.
• Ensure changes are embedded effectively into BAU teams in partnership with Operations.
• Embed regulatory requirements (AML/KYC, client assets, investor protection) into service design and processes.
• Enhance controls, governance, and oversight across evolving service delivery models.
• Support regulatory change and ensure operational readiness.

Skills

Fund services

Platform transformation

Operating model

Stakeholder management

Technology-enabled solutions

Regulatory knowledge

Job description

Apex Group Ltd, a leading fund administration and middle office solutions provider, seeks a Head of Service Development - Unitas in the United Kingdom. You will design and deliver the future operating model, building scalable, tech-enabled service capabilities to support growth across new products, jurisdictions, and client segments while strengthening governance and client outcomes.

Reporting as a Director of Apex Unitas Limited, you will drive large-scale change initiatives, coordinate with