Director Sales Management

JR United Kingdom; Greater London; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading company is seeking a strategic Director of Sales Management to lead the global IT sales transformation. This role focuses on enhancing customer relationships and sales productivity through effective management of CRM systems and sales tools. The ideal candidate will have extensive experience in telecom and proven leadership skills to oversee multiple international teams, ensuring alignment with corporate objectives. Opportunities for training and internal career growth are available.

Benefits

Hybrid working arrangements

Opportunities for training and upskilling

Internal career growth and mobility

Health and well-being programs

Employee engagement initiatives

Qualifications

• 5+ years managing sales management systems.
• 10+ years working in telecom.
• 3+ years in executive stakeholder management.

Responsibilities

• Manage CRM systems ensuring effective utilization.
• Lead Contract Lifecycle Management processes.
• Implement marketing automation tools to enhance sales.

Skills

CRM

Leadership

Agile Methodologies

Communication

Technical Knowledge

Creative Thinking

Education

Master's degree in Telecom

Master's degree in Computer Science

Master's degree in Information Technology

Tools

Salesforce

APIs

DevOps

Job description

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Orange Business’s core ambition is to deliver a seamless customer experience and support the Connectivity, Cloud, and Cyberdefense sectors, accelerating its digital transformation. We are pivoting towards an integrator model, focusing on enhancing the digital experience for end users. We provide autonomy, a 360° view of all products and services to foster usage and loyalty.

The Sales Management Director is key to achieving this transformation and supporting our new approach to marketing, pre-sales, and the sales ecosystem.

Role Mission

We seek a strategic and results-oriented Director of Sales Management to lead our global IT sales transformation, focusing on CRM, pre-sales, and marketing IT assets. Key objectives include strengthening customer relationships, boosting sales productivity, and reaching business goals through sales management tools.

Responsibilities

1. Manage and oversee Customer Relationship Management (CRM) systems, ensuring effective utilization and strategic direction, primarily on Salesforce.
2. Lead the Contract Lifecycle Management processes to streamline operations and improve efficiency.
3. Supervise the development and maintenance of the mediation and integration platform to facilitate seamless data flow and communications.
4. Implement and manage marketing automation tools to enhance sales outreach and effectiveness.
5. Ensure the architecture, development, and maintenance of scalable, reliable, and secure sales management systems to meet business demands.
6. Define and execute the IT strategy for sales management, aligning with broader sales technology and digital strategies.
7. Develop and maintain strong partnerships with key stakeholders across various zones and channels.
8. Build and manage CRM 2.0 and oversee other responsibilities to enhance sales effectiveness.

People Management

1. Oversee multiple international teams to ensure alignment with corporate sales objectives.
2. Foster a collaborative environment encouraging open communication and teamwork.
3. Implement performance metrics to evaluate team effectiveness and align individual goals with organizational objectives.

Education and Qualification Background

• Master's degree in Telecom, Computer Science, Information Technology, or related fields.
• Technical knowledge in Commercial Order Management, APIs, automation, security, DevOps, and scaled agile processes.
• Experience: managing sales management systems (5+ years), working in telecom (10+ years), cross-location collaboration (5+ years), managing system integrators and product vendors (min 5 years), executive stakeholder management (3+ years), budget management (3+ years).

Key Skills, Knowledge, and Abilities

• Extensive CRM knowledge and best practices support for sales initiatives.
• Proven IT leadership experience managing large-scale programs.
• Deep understanding of the Telecom industry, especially B2B.
• Familiarity with agile methodologies and ITIL practices.
• Experience transforming legacy software development into scalable solutions.
• Strong drive, autonomy, and proactive mindset.
• Ability to navigate complex organizational structures and manage system integrators/vendor quality.
• Outcome-oriented with a passion for technological innovation.
• Leadership skills in managing tech teams and fostering collaboration.
• Creative thinking and adaptability to evolving business models.
• High standards for technical quality and deliverables.
• Proficient in supplier management, contract negotiations, and budgeting.
• Effective communication skills for conveying successes and challenges.
• Ability to lead and develop developer communities.
• Fluency in English and French.
• Knowledge of ODI architecture, TMF eTOM, and Open API standards.

Global Opportunities

• Work within multinational teams and collaborate globally.
• Hybrid working arrangements.
• Opportunities for training, upskilling, and reskilling.
• Internal career growth and mobility within Orange.
• Culture promoting health, well-being, diversity, inclusion, CSR, and employee engagement.
• Reward programs including Employee Referral and Change Maker Awards.