Director of Service Operations (DevOps and IT)

Reliance Health; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading healthcare company is seeking a Director of Service Operations to oversee DevOps and IT operations. This role involves managing infrastructure, mentoring a team, and driving strategic initiatives. The ideal candidate will have strong hands-on experience in cloud infrastructure and a proven track record in leading teams. The position offers a remote-first environment with competitive salary and benefits, including unlimited leave and premium health insurance.

Benefits

Remote-First Environment

Competitive Salary and Benefits

Premium Health Insurance

Unlimited Leave

Growth Opportunities

Learning & Development Allowance

Qualifications

• Proven experience leading DevOps or Service Operations in a scaling technology company.
• Strong hands-on skills in cloud infrastructure and CI/CD.

Responsibilities

• Lead DevOps and IT Operations functions, ensuring reliability and scalability.
• Mentor a small team while managing the full lifecycle of infrastructure.

Skills

Leadership

Communication

Problem-Solving

Tools

AWS

CI/CD

New Relic

Octopus Deploy

Office365

FreePBX

Nomad

Job description

Director of Service Operations (DevOps and IT)

Be among the first 25 applicants

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We're looking for a hands-on Service Operations Director to lead our DevOps and IT Operations functions. You will be responsible for the reliability, scalability, and cost-effectiveness of our infrastructure — across both development and production environments. Working closely with our Product and Engineering teams, you'll drive strategic platform initiatives, ensure smooth internal tooling, and foster a strong culture of operational excellence.

This is a leadership role that also requires rolling up your sleeves. You'll mentor a small, bright, but relatively inexperienced team of 5, and lead by example as you scale our platform to new markets.

DevOps

• Own and manage the full lifecycle of infrastructure and operations — from development environments to live production systems
• Lead the ongoing migration from Kubernetes to Nomad, ensuring minimal disruption and clear documentation
• Oversee the CI/CD process using Octopus Deploy, driving improvements in deployment frequency and reliability
• Monitor system performance using New Relic and other observability tools; proactively resolve bottlenecks and incidents
• Collaborate with Product and Engineering on platform upgrades, internal tooling, and systems scalability
• Set up and maintain VOIP infrastructure (FreePBX) as we expand into new regions
• Define and refine incident response processes (business hours only), ensuring fast and transparent resolution
• Take ownership of infrastructure security practices, coordinating with the broader security approach of the company
• Educate and mentor your team, fostering growth in DevOps principles and operational excellence
• Track and manage cloud infrastructure costs, making data-informed decisions to optimize spend
• Define and monitor key KPIs: system availability, incident frequency/severity, and cost performance

IT Management

• Manage IT operations, including support for internal tools and systems
• Good Office365 knowledge and use of MS-Entra is essential
• Own (via local staff) relationships with suppliers of hardware
• Own and manage the connectivity of multiple office locations in 6 African countries

Requirements

• Proven experience leading DevOps or Service Operations in a scaling technology company
• Strong hands-on skills in cloud infrastructure (AWS), CI/CD, infrastructure-as-code, and monitoring (preferably with New Relic)
• Experience with Nomad, Octopus Deploy, Office365, and FreePBX is a strong plus
• A pragmatic problem-solver who can lead strategically while diving into technical details
• Excellent communicator who can explain infrastructure to technical and non-technical audiences
• Experience managing small teams and mentoring junior engineers
• Familiar with incident management processes and driving continuous improvement
• Comfortable working remotely, with 4-6 hours of overlap with UTC+1

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement

Seniority level

• Director

Employment type

• Full-time

Job function

• IT Services and IT Consulting

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