Director of Service Operations (DevOps and IT)

Reliance Health; United Kingdom; Remote; GBP 60,000 - 100,000; Full time

Job summary

An innovative healthcare company is seeking a hands-on Service Operations Director to lead DevOps and IT Operations. In this pivotal role, you will ensure the reliability and scalability of infrastructure while collaborating with Product and Engineering teams. You'll drive platform initiatives, improve internal tooling, and promote operational excellence. This position offers the opportunity to mentor a talented team, manage cloud infrastructure costs, and influence healthcare innovation in a remote-first environment. Join a collaborative culture that prioritizes professional growth and comprehensive benefits, including unlimited leave and health insurance for you and your family.

Benefits

Comprehensive health insurance

Unlimited leave policy

Professional development allowance

Career growth and learning resources

Inclusive, collaborative culture

Opportunity to impact healthcare innovation

Qualifications

• Proven leadership in DevOps or Service Operations within a scaling tech company.
• Hands-on experience with AWS, CI/CD, and monitoring tools like New Relic.

Responsibilities

• Manage the full lifecycle of infrastructure and operations, from development to live systems.
• Mentor a small team and lead by example as we expand into new markets.

Skills

Leadership in DevOps

AWS

CI/CD

Infrastructure-as-Code

Monitoring Tools (New Relic)

Problem-solving

Communication Skills

Tools

Nomad

Octopus Deploy

Office365

FreePBX

Job description

Director of Service Operations (DevOps and IT)

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We're seeking a hands-on Service Operations Director to lead our DevOps and IT Operations. You will be responsible for ensuring the reliability, scalability, and cost-effectiveness of our infrastructure across both development and production environments. Collaborating closely with Product and Engineering teams, you'll drive platform initiatives, improve internal tooling, and promote operational excellence.

This leadership role requires active involvement in daily operations. You will mentor a small, talented team of 5, and lead by example as we expand into new markets.

DevOps Responsibilities

• Manage the full lifecycle of infrastructure and operations, from development to live systems
• Lead migration from Kubernetes to Nomad with minimal disruption
• Oversee CI/CD processes using Octopus Deploy, improving deployment metrics
• Monitor system performance with tools like New Relic; address bottlenecks and incidents
• Collaborate on platform upgrades, tooling, and scalability
• Set up and maintain VOIP infrastructure (FreePBX) for regional expansion
• Define incident response processes for business hours
• Ensure infrastructure security in coordination with security teams
• Mentor team members, fostering growth in DevOps and operational practices
• Manage cloud infrastructure costs and optimize spend
• Monitor key KPIs: system availability, incident metrics, and costs

IT Management Responsibilities

• Oversee IT operations and support internal tools and systems
• Proficiency in Office365 and MS-Entra is essential
• Manage relationships with hardware suppliers
• Oversee connectivity for multiple offices in 6 African countries

Minimum Requirements

• Proven leadership in DevOps or Service Operations within a scaling tech company
• Hands-on experience with AWS, CI/CD, infrastructure-as-code, and monitoring tools like New Relic
• Experience with Nomad, Octopus Deploy, Office365, and FreePBX is a plus
• Pragmatic problem-solver with strategic and technical skills
• Excellent communicator for technical and non-technical audiences
• Experience managing and mentoring small teams
• Knowledge of incident management and continuous improvement
• Comfortable working remotely with 4-6 hours overlap with UTC+1

Benefits

At Reliance Health, we prioritize our people. Our benefits include:

• Remote-first environment
• Competitive salary and industry-leading benefits
• Comprehensive health insurance for you and your family
• Unlimited leave policy
• Opportunity to impact healthcare innovation
• Inclusive, collaborative culture
• Career growth and learning resources
• Professional development allowance

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Industry: IT Services and Consulting