Director of Service Delivery & Resilience

University of Nottingham; Nottingham; Hybrid; GBP 113,000 - 138,000; Full time

Benefits offered by this job

Hybrid working

30 days holiday (pro rata)

Staff development and career growth

Job summary

University of Nottingham is seeking a transformative leader to head Service Delivery & Resilience within Digital & Technology Services. You will shape strategies for a secure, scalable digital estate, directing service management, continuity planning and incident response at a global level.

You will work with stakeholders across DTS and the wider university, driving governance, supplier leadership and continuous improvement, while fostering a resilience-first culture and strong customer focus.

Responsibilities

• Lead service delivery, operational excellence and resilience for the university's global digital estate.
• Define and deliver vision for secure, reliable, customer-focused digital services.
• Oversee service management, business continuity, disaster recovery and major incident response.

Job description

Salary £113,200 to £138,400 per annum, depending on skills and experience.

Area CDO Office

Location Jubilee Campus

Salary £113,200 to £138,400 per annum, depending on skills and experience.

Closing Date Friday 16 October 2026

Interview Date To be confirmed

Reference DTS1895726X1

Following the appointment of a new Chief Digital & Information Officer (CDIO) and internal restructure of our Senior Leadership Team (SLT), Digital & Technology Services (DTS) are seeking an outstanding leader to join us as Director of Service Delivery & Resilience. Reporting directly to the CDIO, this strategic role will lead the transformation of service delivery across the University of Nottingham’s global digital estate.

As the senior leader responsible for service delivery, operational excellence and resilience, you will define and deliver a clear vision for a secure, reliable and customer-focused digital ecosystem. You will lead the development of service strategies, resilience frameworks and operating models that ensure our technology services remain robust, scalable and aligned to the university’s strategic ambitions.

You will oversee service management, business continuity, disaster recovery and major incident response, while driving continuous improvement through industry best practice, performance insight and effective governance.

Working closely with colleagues across DTS and the wider University, you will champion a proactive, resilience-first culture that balances operational stability with digital innovation.

We are seeking a highly credible leader with significant experience in large-scale IT operations, service management and organisational transformation. You will bring strong stakeholder engagement, supplier management and crisis leadership capabilities, alongside a passion for delivering exceptional digital services.

Join us and help shape the University of Nottingham's digital future

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with the blended approach of home and office working
• Generous holiday entitlement of 30 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website

Further details

• Job Description/Role Profile

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer . Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.

We are the first university to have achieved Athena Swan Gold Award .

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.

Apply Online

Please contact the DTS Admin Team, [e-mail] if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.