Associate Director Governance and Resilience

British Business Bank; Sheffield; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave plus bank holidays

15% employer pension contribution

Flexible working

Cycle to work scheme

Healthcare cash plan

Paid voluntary days

Job summary

A leading financial institution in the United Kingdom is seeking an Associate Director, Governance and Resilience. In this role, you will be accountable for driving IT Service Governance and managing risk while ensuring operations align with regulatory requirements. You will lead teams in implementing governance frameworks, support operational resilience, and foster a risk-aware culture. The role offers a salary range of £65,000 - £90,000 with flexible working arrangements, including the option for hybrid work in Sheffield or London. Benefits include a generous leave allowance and employer pension contributions.

Qualifications

• Experience in Agile delivery, IT Service Management, and ITIL.
• Skilled at managing risk and fostering a transparent culture.
• Experience leading governance forums and audit compliance activities.

Responsibilities

• Drive excellence and manage risk across IT Service Governance.
• Lead a team responsible for governance process design and implementation.
• Ensure governance frameworks align with operational stability and regulatory requirements.

Skills

Agile delivery

IT Service Management

ITIL

Service catalogues

Configuration management databases

Service tiering

Service ownership

Risk management

Tools

Jira

Confluence

Job description

Application Deadline: 21 January 2026

Department: IT Infrastructure and Operations

Location: Sheffield

Working Location: Sheffield / London / Hybrid Working. Expectation that you will attend an office 2 days per week.

Compensation: £65,000 - £90,000 / year

Contract: Permanent

Hours: Full time 37.5 hours per week / flexible days and/or hours (Mon-Fri)

Salary: Up to £77,500 (Sheffield) / £90,000 (London) depending on experience

THE ROLE

As Associate Director, Governance and Resilience, you will be responsible for driving excellence and managing risk across IT Service Governance, Information Security Governance, and Business Resilience. You will ensure governance frameworks, risk controls, compliance measures, and resilience strategies are integrated and aligned with the Bank’s objectives, supporting operational stability and regulatory requirements.

In this role, you will lead a team responsible for designing, implementing, and improving governance processes that safeguard information assets, manage risk, and maintain operational resilience. You will foster a culture of accountability, transparency, constructive challenge, collaboration, and outcome focus, ensuring IT services are effectively governed and the organisation is prepared for disruption.

You will work closely with internal stakeholders and external partners to provide strategic direction, operational oversight, and guidance, ensuring governance activities are proportionate, resourced, and responsive to business needs. You will optimise IT Service Management and Agile Project Delivery tools, drive improvements in processes, technology, and service delivery, and support the development of policies, contracts, and controls that reduce risk and enhance efficiency.

You will bring experience in Agile delivery, IT Service Management, ITIL, service catalogues, configuration management databases, service tiering, and service ownership. You will be skilled at articulating and managing risk, fostering a transparent and risk‑aware culture, and taking appropriate, calculated actions to achieve outcomes. You will lead governance forums such as the Change Advisory Board, coordinate audit and compliance activities across technology and information security, and oversee the development and testing of contingency plans for critical processes. Experience optimising workflows in tools such as Jira and Confluence will support effective tracking and reporting across teams.

Key Benefits

View the full job description.

Click here for a complete list of benefits

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more