Director of Retail Sales and Customer Service

Tradin Organic; Barrow-in-Furness; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in organic ingredients is seeking a Director of Retail Sales and Customer Service to drive product innovation and scale retail partnerships. This pivotal role involves crafting strategies, managing key accounts, and ensuring exceptional customer experiences. The ideal candidate will have extensive experience in retail sales and a passion for sustainability.

Benefits

11 paid holidays

401(K) matching

Comprehensive health insurance

Employee Assistance Program

Life Insurance

Educational Assistance

Paid Paternity Leave

Volunteering Paid Time Off

Qualifications

• 8+ years in retail sales, product management, or customer experience.
• Proven track record managing key retail accounts.
• Strong financial acumen and problem-solving skills.

Responsibilities

• Craft and execute innovation strategies for private label products.
• Design and implement sales strategies for revenue growth.
• Set customer service standards and handle escalations.

Skills

Retail sales

Product management

Customer experience

Strategic thinking

Data-driven decision-making

Leadership

Job description

Tradin Organic is the global front runner in organic ingredients. We offer a full-service portfolio based on our unique sourcing, sustainability initiatives and processing & distribution capabilities. We offer a wide range of products from frozen fruit and vegetables, dried fruits, coffee, cocoa, cereals, rice, sugar, soya, pulses, seeds, nuts, oils, fats, fruit concentrates, dairy products, seasonings, sweeteners and more. Every day we continuously strive to introduce new organic ingredients into the market in order to meet and surpass the expectations of our customers. We are a part of ACOMO N.V. with headquarters in Rotterdam. ACOMO is an international listed company active in the worldwide sourcing, processing, trading, packaging and distribution of natural food products and ingredients. The company is listed at the Amsterdam Stock Exchange (Euronext: ACOMO).

Tradin Organic retail division has over 20+ years of experience working with the US largest retailers to create on-trend private label products using our global supply chain of ingredients. We’re on a mission to drive the consumption of organic products by creating on-trend private label retail productsfor a select group of leading U.S. retailers. We bring this to life by activating Tradin Organic’s world-class global supply chain—and executing with excellence at every step.

Are you equal parts sales strategist, customer champion, and product innovation visionary? Do you have an entrepreneurial spirit and growth mindset and thrive in creatively tapping into consumer trends to innovate private label products at scale? If so, keep reading—we might have your dream job.

We're on the hunt for a Director of Retail Sales and Customer Service to lead the charge in expansion of our product innovation pipeline, scaling our retail partnerships, and ensuring customers love our products and our service. This is a big role with big impact—and will be fundamental to shaping our fast-growing division for future success.

What You’ll Do

Innovation Strategy

• Craft and execute innovation strategies that drive growth in private label product lines.
• Spot the next big thing through customer insights and market trends—and create it in partnership with product development teams
• Manage the full product lifecycle from concept to commercialization, ensuring quality, customer alignment, and profitability.

Sales Strategy & Key Account Management

• Design and implement powerful sales strategies that drive real revenue growth.
• Set goals, KPIs, and performance benchmarks that the team rallies behind.
• Build and grow high-level relationships with top North American retailers
• Call on senior buyers, negotiate contracts, and expand product distribution with confidence.

Customer Experience & Service Excellence

• Set the gold standard for customer service across channels.
• Handle escalations with empathy and solutions-first thinking.
• Champion a customer-first culture that drives loyalty and satisfaction.

Leadership & Collaboration

• Lead with vision, communicate with clarity, and align your team to company goals.
• Shape team structure and roles to ensure maximum effectiveness and clarity.
• Partner cross-functionally with operations, finance, and supply chain to bring ideas to life.

Analytics & P&L Ownership

• Dive deep into data to spot trends, opportunities, and areas for improvement.
• Own full P&L for your product lines—including financial modeling and margin analysis.
• Use insights to fine-tune strategies and fuel smarter, faster decision-making.

What You Bring

• 8+ years in retail sales, product management, or customer experience— specific experience and focus on Walmart Key account management and working in customer portals
• Proven track record managing key retail accounts and owning sales goals.
• Experience launching new/ breakthrough CPG products – brand or private label
• Problem solver with ability to think strategically and tactically
• Strong financial acumen and a love of data-driven decision-making.
• Leadership that inspires action, accountability, and high performance. A passion for innovation, sustainability, and with a passion for organic product and the positive impact on planet and people

Benefits of working at Tradin Organic:

• 11 paid holidays
• 401(K) matching
• Comprehensive health insurance
• Employee Assistance Program
• Life Insurance
• Educational Assistance
• Paid Paternity Leave
• Volunteering Paid Time Off

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

An Equal Opportunity Employer

EOE M/W/VET/DISABLED