Director of Professional Services (all genders)

Lucanet; United Kingdom; On-site; GBP 80,000 - 120,000; Full time

Job summary

Lucanet seeks a Director of Professional Services to lead the global professional services organization, delivering high-quality, impactful services aimed at maximizing customer success and operational efficiency. The role involves developing strategies, collaborating with stakeholders, and enhancing customer satisfaction in a fast-paced environment.

Benefits

Flexible working model

Work from Abroad

Sabbatical options

Team Spirit events

Learning & Development support

Health & Wellbeing programs

Generous leave policy

Company Pension Plan

Discounts through corporate benefits partner

Qualifications

• Extensive experience in professional services or consulting.
• At least 7 years in senior leadership managing global teams.
• Strong focus on customer satisfaction and growth.

Responsibilities

• Lead and manage the professional services organization globally.
• Develop a global strategy to enhance customer experiences.
• Implement methodologies for consistent high-quality service delivery.

Skills

Customer satisfaction

Strategic mindset

Leadership

Communication skills

Project management

Data analysis

Job description

Director of Professional Services (all genders)

Director of Professional Services (all genders)

About Us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.

About Us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.

The Role

The Director of Professional Services at Lucanet will lead and manage the professional services organization globally, ensuring the delivery of high-quality, impactful services that maximize customer success, satisfaction, revenue growth, and operational efficiency within a fast-paced, innovative environment. This role also encompasses responsibilities for implementation topics around consolidation and financial planning, extended planning and analysis, banking and cash management and lease accounting.

What you'll do

• Develop a global strategy to enhance customer experiences and increase productivity.
• Collaborate with stakeholders to define service offerings based on market trends and customer needs.
• Cultivate strong relationships with key clients to align services with their strategic objectives.
• Partner with sales, product management, and R&D to deliver cohesive services.
• Implement methodologies to ensure consistent, high-quality service delivery and identify and implement process improvements.
• Establish KPIs to assess service performance and drive improvements.
• Manage the financial performance of the service department, ensuring efficiency and revenue targets.
• Promote an inclusive culture that encourages professional growth.
  
  
  

What you bring to the table

• Extensive experience in professional services, consulting, or project management, particularly in B2B SaaS.
• At least 7 years in senior leadership managing global teams and projects.
• Strong focus on customer satisfaction, retention, and growth.
• Strategic mindset with strong business acumen.
• Excellent communication skills for engaging with executives and customers.
• Understanding of financial processes and software platforms is advantageous.
• Ability to excel in a fast-paced, innovative environment.
• Skilled in using data and analytics for informed decision-making.
  
  
  

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
  
  
  

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

Learn more about our DE&I journey

GDPR Notification

Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.

Data protection (lucanet.com)

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Software Development

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