Director of Operations - Transport

Bidvest Noonan; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Bidvest Noonan is seeking a Director of Operations in London to lead operational excellence and drive business improvements across various service lines. This pivotal role requires strong leadership competencies, excellent communication, and the ability to manage significant operational budgets, ensuring quality service delivery and compliance with industry standards. The ideal candidate will foster a high-performance culture, innovate operational practices, and develop strong client relationships.

Qualifications

• Proven experience in senior leadership role within operations or a similar field.
• Ability to manage and motivate a diverse team effectively.
• Strong track record in developing and implementing strategic operational plans.

Responsibilities

• Oversee day-to-day operations while driving service quality enhancements.
• Collaborate with executive-level management on performance goals.
• Manage budgets and financial targets within operational divisions.

Skills

Leadership

Negotiation

Communication

Process Improvement

Client Relationship Management

Education

Relevant Business Degree

Job description

Direct message the job poster from Bidvest Noonan

Reporting to the Managing Director, Transport & Logistics, the role holder will develop and lead operational excellence and best business practice, optimising our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is an active and visible role within a growing division requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

About the Role

This role will require significant interaction at all levels within the Company and with internal stakeholders and external clients so excellent communication and influencing skills are required. High degree of involvement in supporting business development activity including quotes / tender submissions and client presentations. The individual will possess excellent leadership and motivational skills in order to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Self-motivated and able to work on own initiative often in challenging situations as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort. Champion of innovation across role portfolio. Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies. Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation.

Responsibilities

• Oversee day to day operations of role portfolio.
• Develop and implement process improvements to enhance service quality and efficiency.
• Experience in delivering security and cleaning contracts within both a single service delivery and an integrated services market within both the Transport and Logistics sector is essential.
• Proven experience in a senior operational management role managing multi service lines, multiple sites and people.
• Collaboration with executive-level management in the development of performance goals and long-term operational plans.
• Set strategic goals for operational efficiency and increased productivity.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives.
• Analyse current operational processes and performance, recommending solutions for improvement.
• Build and maintain relationships with all department heads, external partners and vendors to make decisions regarding operational activity and strategic goals.
• Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs.
• Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.

Qualifications

• A relevant Business Degree, experience to similar level or equivalent.
• Proven experience in senior leadership role in an appropriate field.

Required Skills

• Superior knowledge of multiple operational functions and principles, including finance, customer service, operations and people management.
• A successful track record of operating at a strategic level, building strong client relationships and value-based management.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Strong working knowledge of industry regulations and legislative guidelines.
• Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
• Entrepreneurial spirit, together with an energy and passion to develop a successful and growing division.
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Effective communication and negotiation skills, capable of building lasting client relationships.
• A strong and motivated leader with the ability to lead by example.
• An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/decision makers.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Distribution

• Industries

  Transportation, Logistics, Supply Chain and Storage, Security and Investigations, and Facilities Services

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