Director of Operations - Branded Hotel Group

COREcruitment; London; On-site; GBP 148,000 - 175,000; Full time

Job summary

A leading hospitality group is seeking a Director of Operations in London, responsible for ensuring operational excellence across various properties. With multiple locations and ongoing developments, this hands-on role calls for a leader passionate about guest experiences and team performance.

Qualifications

• 8+ years’ experience in hospitality operations.
• Strong skills in developing high-performing teams.
• Experience with asset management and capex.

Responsibilities

• Oversee daily operations across all properties.
• Develop SOPs for consistency and quality.
• Manage maintenance and supplier relationships.

Skills

Leadership

Operational Management

Project Management

Budgeting

Service Standards

Tools

Property Management Systems

Job description

Job Title: Director of Operations – Growing Hotel Group

Salary: Up to £175,000

Location: London

An exciting opportunity has opened up for a Director of Operations to join a hospitality group focused on modern, design-led accommodation.With multiple properties already open and more in development, the role will be central to ensuring operational excellence across the portfolio.

About the Role

• Oversee daily operations across all current and upcoming properties
• Build a strong leadership team across Area Managers and site-level teams
• Develop and roll out standard operating procedures to ensure consistency and quality
• Lead onboarding, training, and performance management across departments
• Take ownership of maintenance planning, supplier coordination, and capex forecasting
• Partner with internal departments to ensure new sites open on time and are fully operational
• Drive improvements in service delivery while maintaining cost control and efficiency

What We’re Looking For

• At least 8 years’ experience managing operations across multiple hotel or hospitality sites
• Strong leadership skills and experience building high-performing teams
• Confident developing and enforcing SOPs and service standards
• Familiar with maintenance cycles, asset management, and working with capex budgets
• Comfortable using property and facilities management systems
• Calm under pressure, detail-driven, and capable of scaling operational processes

This is a hands-on leadership role ideal for someone who thrives in a fast-moving environment and is passionate about delivering consistent, high-quality guest experiences across a growing portfolio.

If you are keen to discuss the details further, please apply today or send your cv to Ed at COREcruitment dot Com