Director of Operations : Branded Hotel Group

TipTopJob; City of Westminster; On-site; GBP 150,000 - 175,000; Full time

Job summary

A leading hospitality group seeks a Director of Operations to oversee daily operations and ensure operational excellence across multiple properties. This is a hands-on leadership role suited for someone with a passion for delivering exceptional guest experiences and who thrives in a fast-paced environment.

Qualifications

• At least 8 years experience managing operations across multiple hotel or hospitality sites.
• Confident developing and enforcing SOPs and service standards.

Responsibilities

• Oversee daily operations across all current and upcoming properties.
• Build a strong leadership team across Area Managers and site-level teams.
• Develop and roll out standard operating procedures to ensure consistency and quality.

Skills

Leadership skills

Operational excellence

Detail-oriented

Calm under pressure

Service delivery improvement

Tools

Property management systems

Facilities management systems

Job description

Job Title: Director of Operations : Growing Hotel Group

Salary: Up to A GBP 175,000

Location: London

An exciting opportunity has opened up for a Director of Operations to join a hospitality group focused on modern, design:led accommodation. With multiple properties already open and more in development, the role will be central to ensuring operational excellence across the portfolio.

About The Role

• Oversee daily operations across all current and upcoming properties
• Build a strong leadership team across Area Managers and site:level teams
• Develop and roll out standard operating procedures to ensure consistency and quality
• Lead onboarding, training, and performance management across departments
• Take ownership of maintenance planning, supplier coordination, and capex forecasting
• Partner with internal departments to ensure new sites open on time and are fully operational
• Drive improvements in service delivery while maintaining cost control and efficiency
  
  

What Were Looking For

• At least 8 years experience managing operations across multiple hotel or hospitality sites
• Strong leadership skills and experience building high:performing teams
• Confident developing and enforcing SOPs and service standards
• Familiar with maintenance cycles, asset management, and working with capex budgets
• Comfortable using property and facilities management systems
• Calm under pressure, detail:driven, and capable of scaling operational processes
  
  

This is a hands:on leadership role ideal for someone who thrives in a fast:moving environment and is passionate about delivering consistent, high:quality guest experiences across a growing portfolio.

If you are keen to discuss the details further, please apply today or send your cv to Ed at COREcruitment dot Com