Director of Operations - Arts & Venues Growth

Wiltshire Creative

Salisbury

On-site

GBP 45,000 - 55,000

Full time

17 hours ago

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Job summary

Wiltshire Creative in Salisbury seeks an experienced Operations Director to lead premises management, visitor experience, and overall operational strategy during a period of transformation and a major refurbishment project.

You will sit on the Senior Management Team, ensuring day-to-day operations run smoothly while delivering the organisation’s five-year strategy and capital plans for Salisbury Playhouse, the Arts Centre, and associated events.

Qualifications

Previous senior manager experience of Operations in an arts, culture, or visitor attraction venue
Proven ability to engage and motivate teams across functions
An understanding of building and facilities management
Financially literate with budget setting and analysis experience
Experience of strategic commercial income generation within a charitable, arts or hospitality setting
Strong inter-personal and written communication skills
Familiarity with current Health and Safety legislation, particularly in a public venue
IT literate with an understanding of software and IT projects
Confident in stakeholder management and able to represent the organisation publicly at network events

Responsibilities

To develop a strategic 5-year Capital Investment Plan for premises until closure of Salisbury Playhouse and for 5 years post-opening
To work with the Facilities Manager to ensure premises are maintained and operated for users’ welfare and risk managed
To oversee the development of comprehensive risk assessments across facilities and operations
To oversee the development of Operations Manuals for premises and operations
To oversee the planned and reactive maintenance plan for all premises within budget
To lead on environmental sustainability plans implemented by Wiltshire Creative
To agree maintenance and cleaning schedules with Facilities Manager within budget
To oversee procurement of all service contracts in line with policy and ensure value
To work with the Executive Director on Capital plans for Salisbury Playhouse accessibility and sustainability
To oversee development of a Commercial Strategy including marketing and delivery
To oversee high-quality visitor experience for audiences and clients
To drive Continuous Improvement strategy to enhance service quality
To support staff CPD for career development
To oversee duty management service ensuring safety
To manage overall commercial trading function efficiently
To represent Wiltshire Creative at local events to cultivate opportunities and civic roles
To develop and implement Health and Safety policies with relevant Directors
To promote Health and Safety policies within all departments and manage safety
To act on safety concerns and respond to emergencies
To maintain premises security and be a named key holder
To maintain emergency and disaster recovery plans with SMT
To ensure fire risk assessments and evacuation procedures are in place
To hold responsibility for premises licences, fire safety and public liability
To support budgets and oversee income/overheads with Finance Director
To oversee delivery of commercial income targets
To implement business systems to drive efficient operations
To manage IT support relationships and contract arrangements
To lead IT software decisions and SharePoint oversight
To ensure integration of systems across departments
To communicate operational activity across departments
To lead and develop the operations team and strategic plan
To deliver annual operational plan aligned with strategy and finances
To support major initiatives including capital developments and partnerships
To act in Wiltshire Creative’s best interests and uphold policies and confidentiality
To attend meetings and collaborate across departments
To seek continuous process improvements and maximize income while controlling expenditure
To be flexible and undertake other duties as required by management