Director of Operations

Urban Jungle Insurance; London; On-site; GBP 95,000 - 125,000; Full time

Job summary

Urban Jungle Insurance is seeking an experienced Director of Operations to lead their Operations team in London. This role offers the opportunity to create impactful change and drive growth in a fast-paced environment, focusing on delivering an exceptional customer experience while managing a large team. The company values an open-working environment with several benefits to promote growth and well-being.

Benefits

25 days paid annual leave

Rapid progression opportunities

Well-being support including therapy and yoga

Enhanced parental leave

Qualifications

• 7+ years of relevant professional experience in operations.
• Experience leading and developing customer service/support teams.

Responsibilities

• Lead the Operations function for the business.
• Strategize and execute long-term plans.
• Drive real change for over 300,000 customers.

Skills

Leadership

Strategic Planning

Communication

Team Development

Job description

Join to apply for the Director of Operations role at Urban Jungle Insurance

Join to apply for the Director of Operations role at Urban Jungle Insurance

Urban Jungle Insurance provided pay range

This range is provided by Urban Jungle Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the role

We are looking for an experienced leader to head up our Operations team.

We want you to build and grow the most effective Operations team in Insurance. You’ll be taking over the leadership of the amazing 13 strong team that’s already in place, helping them to maintain our efficiency and customer experience as we scale rapidly, and taking on new operational responsibilities as we grow the business.

This role is an exciting opportunity to set the strategic direction of the function, working with and reporting to our Chief Product Officer, Elliot.

Here's what you'll get up to:

• Lead the Operations function for the business.
• Strategise and execute long-term plans on how to run, scale and structure our team.
• Build and scale our talent model for what is one of the largest teams in the company.
• Ensure that operational priorities are reflected within the senior team, and across the business.
• Drive real change in a sector that matters, and make a positive impact on our 300,000+ customers.

You've read this far! Here's what we're looking for from you:

• 7+ years of relevant professional experience, including direct experience in operations at a consumer-facing business.
• Experience leading and developing customer service/support teams.
• You’ll be a champion of our values, and encourage others to be the same.
• Experience developing, managing & hiring teams.
• Experience leading a function and making decisions, at both the strategic and tactical level.
• A confident communicator who can hold their own in a senior team discussion.
• You’re ambitious, and eager to progress quickly to grow alongside the company.
• You apply yourself to everything you do, recognising the difference that makes to the business.
• You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

About our offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

• A starting salary of between £95,000 - £125,000* + bonus, and share options that can increase alongside performance and growth.
• 25 days paid annual leave, plus public holidays.
• Rapid Progression. We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
• Real Impact. You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
• A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
• The Best People. You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
• A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
• Well-being support. We’re committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
• Enhanced parental leave, and support for parents returning to work.
• All. The. Fun. We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.

*If our advertised salary doesn’t suit your current expectations, just let us know.

About us

At Urban Jungle, we’re making insurance fair - to people, planet and wallets. We're one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world.

We put customers at the heart of everything we do, using data and technology to make insurance simple, flexible, and affordable.

We care about our impact on the planet, becoming a B Corp in 2022 and offsetting our carbon emissions every year.

So far, we’ve helped 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK.

We placed 1st in Tempo's 2024 award for best startup to work for, and are in the top 10 of Deloitte’s Fast 50. We’ve raised over £43m in funding to date to help us with our mission.

We’re looking for people to join our team of kind, talented people on a mission to change the insurance industry for good.

About our commitment

Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Customer Service

• Industries

  Financial Services and Technology, Information and Media

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