Director of Operations

Mallory Partners; London; On-site; GBP 85,000 - 100,000; Full time

Job summary

A leading Real Estate and Facilities Services Group is seeking a Soft FM Services Director to oversee high-performing teams in cleaning, security, and support services. This key leadership role comes with full P&L responsibilities and aims to enhance service quality and client satisfaction across multiple sites in London.

Qualifications

• Proven leadership in managing front-line services across diverse sites (300 FTE+).
• Strong commercial acumen with full P&L accountability (Minimum £10m P&L responsibility).
• Commitment to health, safety, and operational compliance.

Responsibilities

• Own the P&L and financial performance of the Soft FM Services division.
• Ensure services meet SLAs through robust quality control systems.
• Act as the senior point of contact for clients, delivering reports, managing feedback, and ensuring satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Commercial acumen

Operational compliance

Results-driven mindset

Job description

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This range is provided by Mallory Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Central London HQ

Reporting to: Chief Executive Officer

Employment Type: Full-time

Remuneration: up to £100,000 Base plus package

Join a Leading Real Estate and Facilities Services Group – Drive Operational Excellence Across their Soft FM Services Division

They are seeking an exceptional Soft FM Services Director to lead and develop their high-performing cleaning, security, and support services teams across multiple sites. This is a key leadership role with full P&L responsibility, focused on delivering outstanding service quality, compliance, and client satisfaction.

You'll be the driving force behind their operational success—strategically overseeing service delivery, enhancing performance, and building strong relationships with clients and colleagues alike. If you're a commercially-minded leader and enjoy fast-paced environments, then we’d be interested in discussing this opportunity with you.

What you’ll be doing:

• Financial Leadership: Own the P&L and financial performance of the Soft FM Services division; contribute to bids, margin analysis, and client profitability.
• Operational Excellence: Ensure services meet SLAs through robust quality control systems, site inspections, and performance reporting.
• People Leadership: Inspire and lead teams across multiple sites, set clear objectives, and promote high performance.
• Health & Safety Compliance: Champion a safety-first culture through assessments, audits, and training.
• Client Engagement: Act as the senior point of contact for clients, delivering reports, managing feedback, and ensuring satisfaction.
• Cross-Functional Collaboration: Work closely with other business units to promote a one-team approach to service delivery.

What We’re Looking For

• Proven leadership in managing front-line services across diverse sites. (300 FTE+)
• Strong commercial acumen with full P&L accountability. (Minimum £10m P&L responsibility)
• Excellent communication, interpersonal, and people management skills.
• Commitment to health, safety, and operational compliance.
• A results-driven mindset focused on service quality and client outcomes.

Why consider this business for your next career move?

Their values shape everything they do and how they operate:

- Develop great people – sharing knowledge and embracing growth.

- Everyone has a voice – we listen and act with integrity.

- Resilience – thriving in challenges and adapting with agility.

- Accountable – owning performance and driving success.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and General Business

• Industries

  Facilities Services and Real Estate

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