Director of Operations

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Director to lead its dynamic team in London. This role focuses on optimizing the efficiency and profitability of flex workspace properties while ensuring outstanding customer experiences. You will be at the forefront of managing multiple sites, collaborating with various stakeholders, and driving revenue growth through innovative strategies. If you are a strong leader with a passion for excellence and a proven track record in multi-site operations, this is a fantastic opportunity to make a significant impact in a fast-growing property business.

Qualifications

• 5+ years in senior management in fast-paced, multi-site operations.
• Experience in property or hospitality industries is preferred.

Responsibilities

• Lead and manage teams across multiple locations to ensure operational excellence.
• Drive occupancy and client retention through exceptional client experiences.

Skills

Leadership

Multi-site Operations

Customer Experience

Commercial Awareness

Stakeholder Management

Project Management

Negotiation Skills

Team Development

Tools

Salesforce

Job description

We are currently hiring for an Operations Director in London, working for a fast growing property business. In this role you’ll be responsible for ensuring the flex workspace properties in London are all working efficiently, effectively, profitably and with a team that are focused on delivering real service excellence.

You will need to be a strong leader with a background in multi-site operations and with a proven track record in delivering world-class customer experience, together with bringing very strong commercial experience to support income generation, customer renewals, event income, increased footfall and slick operational efficiencies.

The role:

• Lead, develop, and manage management teams across multiple workspace locations, ensuring the company standards in respect of building readiness, client experience, and commercial performance.
• London based role, visiting sites across West End and the City each day.
• Work closely with the wider stakeholders teams Sales, Technology, CX, and HR to ensure key deliverables are met on time and within budget.
• Drive occupancy, client retention, and workstation sales, through the delivery of truly exceptional client experiences.
• Own the regular forecasting processes with your teams and take accountability for the accuracy of the information.
• Actively drive new and existing business opportunities, working closely with the Sales Team to maximise revenue streams.
• Ensure teams are skilled in client viewings, and that there is a well understood discipline of recording all client interactions in Salesforce.
• Stay abreast of competitor activity, making commercial, service, and amenity-based recommendations to maintain a competitive advantage.
• Own and deliver against the ancillary revenue targets across products such as License Fees, Meeting Rooms, Co-Working Memberships, Virtual Offices, and IT services.

Skills & Experience Required:

• A proven experience of at least 5 years in a senior management role in a fast-paced, multi-site, operational business with a clear focus on delivering outstanding customer experience, ideally from Property or Hospitality based industries.
• Extensive experience managing, coaching, and developing teams in client facing service led environments.
• Strong stakeholder and project management skills.
• Highly organised, with the ability to manage shifting priorities effectively.
• Strong commercial awareness and willingness to challenge the status quo.
• Influencing and negotiation skills to drive business performance and revenue growth.
• Ambitious and driven, with a hunger for success.