Director of Operations

Pet Drugs Online; Keynsham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A fast-growing pet care e-commerce business is seeking a Director of Operations. This role involves leading operational strategy, ensuring regulatory compliance, and enhancing customer service. Candidates should have senior leadership experience in e-commerce or logistics, with a focus on efficiency and customer satisfaction.

Benefits

5 weeks holiday plus bank holidays

Birthday as a paid day off

PMI Cover

Company bonus

Discounts on products and veterinary fees

Cycle to Work Scheme

Bring your dog to work

Company pension

EAP and wellbeing programmes

Family friendly policies

Qualifications

• Proven experience in senior operational leadership roles.
• Strong expertise in logistics and compliance-driven operations.
• Experience in regulated industries, ideally with prescription medicines.

Responsibilities

• Oversee end-to-end operations ensuring efficiency and alignment with growth strategy.
• Lead operational strategy focusing on customer service and regulatory compliance.
• Optimize performance and enhance customer satisfaction.

Skills

Leadership

Stakeholder Management

Decision-Making

Customer Service

Data-Driven Mindset

Education

Degree in Business Administration

MBA

Tools

E-commerce WMS

Job description

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We are a fast-growing pet care e-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations.

As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end-to-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy

The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e-commerce logistical and customer operations and ideally the pet healthcare market.

As Operations Director, you will have end-to-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction.

What we look for in our Operations Director

*Proven experience in a senior operational leadership role within e-commerce, retail, logistics, or a related field.

*Strong expertise in customer service, warehousing, logistics, and compliance-driven operations.

*A track record of improving operational efficiency, driving cost savings, and enhancing customer experience.

*Excellent leadership, stakeholder management, and decision-making skills.

*Experience working in a regulated industry, ideally with prescription medicines, is a plus.

*Data-driven mindset with a focus on continuous improvement and innovation

*Degree in Business Administration, Marketing, or a related field; MBA preferred.

*Proficiency in e-commerce WMS and automation opportunities

*Strong interpersonal skills with a confident, enthusiastic approach and a can-do attitude

*Experience of building sound business cases to support business objectives

*The ability to prioritise and deliver complex projects and self-motivate, whilst working to strict deadlines and targets.

What you’ll get in return:

True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment.

*5 weeks holiday (increasing with service) plus bank holidays

*Your birthday as a paid day off each year

*PMI Cover

*Company bonus

*Discounts across our products together with discounted veterinary fees within IVCE practices - up to 50%

*Cycle to Work Scheme

*Bring your dog to work

*Company pension

*EAP and supportive wellbeing programmes

*Family friendly policies

Additional information:

We welcome applications from people across all communities and backgrounds. We recognise that a diverse workforce supports our commitment to building an including working environment where our team members can thrive and reach their full potential.

Access to our rewards platform where you can enjoy discounts with a wide variety of retailer

• Please visit https://www.petdrugsonline.co.uk to find out more about us!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution, Business Development, and Strategy/Planning

• Industries

  Veterinary Services and Retail

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