Director of Operations

JR United Kingdom; Guildford; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the experiential production industry is seeking an Operations Director to elevate their operations. The ideal candidate will manage and optimize processes, lead a dynamic team, and ensure compliance with health and safety standards. This role offers a unique opportunity to influence the operational landscape and contribute to exciting projects.

Benefits

Collaborative team environment

Opportunity to shape operations

Qualifications

• Experience in operations leadership in the experiential industry.
• Strong problem-solving abilities and strategic thinking.
• Expertise in health and safety compliance.

Responsibilities

• Lead initiatives for efficiency and performance improvements.
• Manage operational budgets and resource allocation.
• Champion health and safety compliance across activities.

Skills

Leadership

Process improvement

Resource management

Health and safety compliance

Team development

Strategic mindset

Tools

Monday.com

Job description

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Do you thrive in dynamic environments, enjoy shaping and enhancing processes, and embrace opportunities to make a real impact? At Xquisite Productions, we are looking for an Operations Director to help us elevate our operations to the next level. This is your chance to bring your expertise and creativity to a fast-paced, collaborative industry, and be part of a team that values innovation and shared success.

As Operations Director, you will have the autonomy and support to review, challenge, and transform existing processes, ensuring operational excellence across all aspects of the business. Working closely with our Senior Leadership Team (SLT), you’ll lead the development of streamlined workflows, efficient resource management, and a high-performing operations function.

Key Responsibilities

• Strategic Leadership
• Collaborate with the SLT to align operational priorities with the company's overarching objectives.
• Lead initiatives to improve efficiency, scalability, and performance across all operational processes.
• Drive a culture of excellence and innovation, ensuring that operational standards are continuously raised.

• Process Optimisation & Improvement
• Evaluate existing workflows and identify opportunities for simplification and efficiency.
• Lead the adoption of technology and tools, such as Monday.com, to streamline project management and resource allocation.
• Foster a culture of continuous improvement by encouraging feedback and creative problem-solving.

• Resource & Infrastructure Management
• Ensure optimal allocation of resources across departments and projects, balancing priorities and capacity.
• Oversee the management and maintenance of the company’s infrastructure, including workshop, storage, fleet, and assets.
• Build and maintain a preferred supplier network to ensure consistency and cost-effectiveness.

• Health, Safety, & Compliance
• Champion health and safety across all in-house and on-site activities, embedding a culture of awareness and compliance.
• Review and approve all Risk Assessments and Method Statements (RAMS) for projects.
• Stay ahead of regulatory requirements and industry best practices to ensure full compliance.

• Team Leadership & Development
• Lead, mentor, and inspire the operations team to excel in their roles and contribute to the company’s success.
• Foster collaboration and trust within the team and across departments, ensuring alignment with shared goals.
• Identify training and development opportunities to build a high-performing, resilient team.

• Stakeholder Engagement & Collaboration
• Work closely with internal teams (Creative, Account Management, Workshop) to align operations with project needs.
• Act as a trusted partner for external stakeholders, ensuring smooth collaboration with suppliers, freelancers, and clients.

• Financial Oversight
• Manage operational budgets, monitor expenses, and identify opportunities for cost savings.
• Ensure alignment with the Commercial Director to forecast and track operational expenditures.

What You’ll Bring

• Experience in operations leadership, preferably within the experiential or brand activation industry.
• A skill of driving process improvements, achieving efficiency and managing workshop operations
• Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.
• Organisational and problem-solving abilities, with a strategic mindset.
• A commitment to collaboration, transparency, and accountability.
• Expertise in health and safety compliance and resource management.

What We Offer

• A unique opportunity to shape the operational landscape of a growing company.
• A collaborative and supportive team environment where your ideas are valued.
• The chance to work on exciting projects for leading brands and push boundaries in experiential production.

KPIs for Success

• Implementation of streamlined workflows across all projects within six months.
• 95% of projects delivered on time and within scope.
• Reduction in operational costs while maintaining high quality.
• Team satisfaction and performance improvement through leadership and development initiatives.