Director of Operations

Lime Talent Limited; Greater London; Hybrid; GBP 100,000 - 120,000; Full time

Benefits offered by this job

Pension

Sick pay

Cycle to work scheme

Site travel and mileage expensed

Job summary

Lime Talent Limited is seeking a Director of Operations for its premium build-to-rent portfolio in London and across the South West. You will lead day-to-day operations, develop on-site and regional teams, and drive a hospitality-led resident experience from move-in to renewal.

The role requires strong P&L ownership, health and safety oversight, and the ability to partner with investors. You will maximise performance through clear standards, scalable processes, and data-driven reporting, while

Qualifications

• Proven track record leading multiple sites and sizeable teams.
• Customer service mindset with high presentation standards.
• Solid health & safety and operational compliance experience.
• Commercial acumen with budget ownership and P&L understanding.
• Confidence working with senior stakeholders and investors.
• Energy and resilience suited to a fast-growing, entrepreneurial business.

Responsibilities

• Lead regional and on-site teams, setting clear standards and holding them to it.
• Drive a hospitality-led resident experience from move-in to renewal.
• Own health & safety, building compliance, cleanliness and presentation.
• Manage maintenance, facilities and key suppliers and contractors.
• Deliver operational budgets, control costs and improve performance.
• Lead opening and mobilisation of new buildings as the portfolio grows.
• Build scalable processes, KPIs and reporting for investors and partners.
• Champion technology and data to make operations smarter.

Skills

Multi-site leadership

Customer service mindset

Health & safety oversight

Operational compliance

Budget ownership / P&L

Stakeholder & investor liaison

Energy & resilience

Job description

London W1 (hybrid) with regular travel to sites across London, Surrey, Hampshire and Bristol

Flexibility for an exceptional candidate

Do you run multiple sites to a standard your guests or members notice the moment they walk in? Are you ready to bring that to residential living?

Our client is a PE-backed operator of premium build-to-rent apartment communities. Its leadership team is behind some of the most successful rental housing turnarounds in the US and UK. It runs high-quality schemes across London, Surrey, Hampshire and Bristol, with residents' lounges, gyms, co-working spaces, spas and more. And it's growing fast.

They're now looking for a Director of Operations to lead the operating platform and make the resident experience feel more like great hospitality than traditional property management.

THE ROLE

Reporting to the Managing Director, you'll own day-to-day operations across the portfolio:

• Lead and develop regional and on-site teams, setting clear standards and holding them to it
• Drive an exceptional, hospitality-led resident experience, from move-in to renewal
• Own health & safety, building compliance, cleanliness and presentation across every site
• Manage maintenance, facilities and key suppliers and contractors
• Deliver operational budgets, control costs and improve performance
• Lead the opening and mobilisation of new buildings as the portfolio grows
• Build scalable processes, KPIs and reporting, and present performance to investors and partners
• Champion technology and data to make operations smarter

WHO WE'RE LOOKING FOR

This role is open to senior operators from hotels, premium gym and health club groups, members' clubs, aparthotels and residential property management. What matters is that you have:

• A strong track record leading multiple sites and sizeable teams
• A genuine customer service mindset, with high expectations of quality and presentation
• Solid health & safety and operational compliance experience
• Commercial acumen, including budget ownership and P&L understanding
• Confidence working with senior stakeholders and investors
• Energy and resilience suited to a fast-growing, entrepreneurial business

THE PACKAGE

• £100,000 – £120,000 base, with flexibility for an outstanding candidate
• Discretionary bonus
• Pension, company sick pay and cycle to work scheme
• Site travel and mileage expensed

Lime Talent is committed to equal opportunities, and our client offers reasonable adjustments throughout the process.

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