Director of Neighbourhood Services

Housing Diversity Network; Dartford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association seeks a Director of Neighbourhood Services to lead neighbourhood services strategy and operations. This pivotal role involves enhancing the service offer, meeting customer needs, and fostering community development, with a focus on customer experience.

Responsibilities

• Drive the strategic and operational delivery of neighbourhood services.
• Shape and evolve service offerings to meet customer needs.
• Build strong communities while upholding the organization's purpose and values.

Job description

Job Title

Director of Neighbourhood Services

Organisation

Moat Homes Ltd

Job Description

Role: Director of Neighbourhood Services

Salary: Competitive salary, negotiable depending on experience, plus essential car user allowance

Contract: Permanent

Hours: Full time, 35 hours per week Monday-Friday

Location: Hybrid, working between our Dartford office (Crossways Business Park) and home

We’re looking for a Director of Neighbourhood Services who’ll play a pivotal role within our Senior Leadership Team, driving the strategic and operational delivery of neighbourhood services across all tenures. You’ll be responsible for shaping and evolving our service offer to meet the changing needs of customers - building strong communities while delivering on our purpose and values.

Take a look at our comprehensive recruitment pack for more information on the role and the benefits we can offer you: director-of-neighbourhood-services-recruitment-pack.pdf

Who are we?

We’re one of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We’re also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025, based on our employee feedback.

Want to know more about Moat? Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

Interested in applying? We want to hear from you!

To apply, please complete our application form in full via our careers website (Moat Homes Careers). As we use anonymous recruitment and do not accept CVs, it’s important you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so tell us about your experience, skills, and what makes you a great fit for Moat.

Closing date: Please apply on our website via https://tinyurl.com/z97wzfut by 11pm on Monday 16 June 2025.

Interview date: Interviews will take place in person at Mariner House, Dartford, on Thursday 26 June 2025.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email [e-mail].

In Return, You’ll Receive

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com).