Director of Medical Information Customer Engagement Centre

JR United Kingdom; Uxbridge; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading company in the medical sector is seeking a Director of Medical Information for their Customer Engagement Centre in Uxbridge. The role involves strategic oversight for both Medical Information and Customer Information, ensuring high-quality service delivery. Candidates should have a PharmD qualification and significant experience in managing diverse teams, with a strong focus on innovation and problem-solving skills.

Qualifications

• Strong experience in Medical Information or related field.
• Prior experience managing a diverse team.
• Ability to analyze performance against quality measures.

Responsibilities

• Provide strategic and operational oversight for Contact Center strategy.
• Manage relationships with Contact Center Partners.
• Develop and evolve customer engagement and call center capabilities.

Skills

Leadership

Communication

Problem-solving

Decision-making

Innovation

Education

PharmD

Job description

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Director of Medical Information Customer Engagement Centre, London (Uxbridge)

Location: London (Uxbridge), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

07.06.2025

Expiry Date:

22.07.2025

Job Description:

Director of Medical Information Customer Engagement Centre

Location: West London (hybrid working)

Duration: 12 months contract

The Customer Engagement Center aims to strategically design, develop, and evolve industry-leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction related to systems, processes, standards, and services, including managing relationships with Contact Center Partners covering US Medical Information, Customer Information Center, and Global Escalations and Variant Content.

Qualifications & Experience

• PharmD
• Strong experience in Medical Information, Contact Center, or related field
• Leadership skills; prior experience managing a diverse team
• Excellence in communication; ability to establish strong cross-functional matrix relationships
• Ability to critically analyze performance against quality measures, metrics, and processes
• Strong innovation, decision-making, and problem-solving skills