Director of Housekeeping

Accor Hotels; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Accor Hotels is seeking a Director of Housekeeping for a luxury property. You will oversee a team to provide exceptional guest experiences and maintain cleanliness standards. The role requires strong leadership, financial management skills, and experience in luxury hospitality.

Benefits

Employee benefit card offering discounts worldwide

Learning programs through our Academies

Opportunity for career development

Engagement in Corporate Social Responsibility activities

Qualifications

• Experience working in a global environment required.
• Strong understanding of operational and logistical aspects preferred.
• Financial management experience is a plus.

Responsibilities

• Manage daily operations and supervise a large team of Room Attendants.
• Coaching team members and providing feedback.
• Inspect guest rooms to ensure high cleanliness standards.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Interpersonal Skills

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

As Director of Housekeeping, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.

What you’ll do

• Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury.
• Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives.
• Enhance your attention to detail, to help drive cleanliness and presentation results.
• Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
• Inspect guest rooms, with a focus in providing unique and magic moments for our guests.
• Coaching Room Attendants throughout the daily operation, providing feedback to enhance the quality of their work.
• Work in tandem with our outsourcelaundry team to ensure the operation runs effectively and efficiently.
• Keep our guests at the forefront of your mind, tailoring our housekeeping, offering to meet their unique needs.
• Responsible for recruiting the best new talent for our housekeeping team.
• Control payroll costs and manage budgets and forecasts.
• Nurture, support and guide your team allowing them to grow and develop.
• Ensure all equipment is in good working order and arrange repairs where necessary.
• Oversee the retrieval, safekeeping and distribution of all lost and found items.

Qualifications

• Experience working in a truly global work environment is essential.
• Prior pre-opening experience is highly preferred, with a strong understanding of the operational and logistical aspects involved.
• Excellent organizational and time management skills with a keen eye for detail.
• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Financial management experience, with the ability to manage budgets, control costs, and maximize operational efficiency.
• Passionate about delivering exceptional guest service and creating memorable experiences.
• Knowledge of luxury hospitality trends and industry best practices.
• Strong problem-solving skills with the ability to think creatively while maintaining operational excellence.

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.