Director of Enterprise Technology

Multiverse; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

Multiverse is the upskilling platform for AI and Tech adoption. We are scaling IT to support 1,000+ employees and prepare for IPO, with a two-branched IT function handling BAU operations and major system changes.

The Director of Enterprise Technology will own end-to-end IT, setting strategy, budgets, and roadmaps while driving automation and an AI-native approach to enable growth without excessive headcount.

Responsibilities

• BAU IT Operations: manage day-to-day IT services for 1,000+ employees, ensure seamless onboarding/offboarding, secure access, and rapid incident response by the in-house team.
• IT Systems Implementation: plan and deliver tooling updates, identity and endpoint upgrades, automation, and controls for IPO readiness with minimal BAU disruption.
• Leading the function: steer the in-house IT team, balance BAU vs. project work, own budget and roadmap, advocate for automation and scalable processes.

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

It's an incredible time to join Multiverse as Director of Enterprise Technology, as we scale from Series E toward IPO. Every stage of that journey raises the bar on what "good" IT looks like: more employees, more auditors, more systems, more scrutiny — and zero tolerance for the operation falling over.

We're looking for a Director of Enterprise Technology to own IT end-to-end: two connected halves of the function, the day-to-day running of IT services across the business, and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a "keep the lights on" role split from a "build the future" role — it's one leader accountable for both, because at this stage of growth they have to move in lockstep. You'll be the most senior IT voice in the business, setting the strategy as well as running the operation.

This role needs an AI-native leader. Not someone who bolts AI onto existing ways of working, but someone who sees automation and AI as the engine of the team — the thing that lets a lean function support a scaling business without just adding headcount, and that turns IT from a cost centre into a genuine driver of strategic business outcomes.

The Mission: Multiverse is reshaping the future of workforce development. As we scale headcount, geographies, and compliance obligations on the way to IPO, IT has to go from "good enough for a fast-growing startup" to "resilient, auditable, and scalable for a public company" — without ever compromising the experience our 1,000+ employees get day to day.

The Environment: You'll sit at the centre of a small, high-trust, fully in-house IT function, with full ownership of the IT budget, tooling strategy, and roadmap. You'll represent IT to the exec team and, increasingly, to auditors and the board as we approach IPO. You'll have the autonomy to decide how your team's time and the IT budget are split across your two remits, and the seniority to make the case for more of either when the business needs it.

Our Tech Stack: Google Workspace (we're a Google-first environment); identity via Okta, Entra ID and/or JumpCloud, including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n, Zapier, Workato, and scripting (Python, Bash); and security practice aligned to frameworks like ISO 27001.

What You'll Own

1. BAU IT Operations (keeping the business running)

You'll manage the operational running of IT across Multiverse — ensuring our 1,000+ employees get excellent support, that people join, move within, and leave the business with seamless and secure experiences, and that incidents are handled swiftly and professionally. This is delivered by your in-house team, so you'll own resourcing, workload, and standards directly rather than through a third party.

2. IT Systems Implementation (building what gets us to IPO)

You'll lead the planning and delivery of the systems and platform changes IT needs to make as we scale — new tooling, integrations, identity and endpoint platform upgrades, automation of manual processes, and the technical controls (access management, audit trails, change management) that a business preparing for IPO is expected to have in place. You'll run these as real projects: scoped, resourced, tested, and rolled out with minimal disruption to BAU.

Leading the function

You'll lead the whole of IT — a small, fully in-house team spanning both remits — balancing workload and investment across BAU and project work, and making the call on trade-offs between "fix it now" and "fix it properly." You'll own the IT budget and roadmap, and be the one accountable when the exec team or board asks how IT is scaling with the business. A big part of the role is making things better across both sides of the house: spotting manual processes that should be automated, building workflows that save time, and continuously improving how IT operates as the business scales. You're not just keeping the lights on — you're making the whole operation more efficient, more auditable, and more scalable.

Your Impact (First 6–12 Months)

• Stabilise and prove BAU: Quickly own service delivery end-to-end, with SLAs met and your in-house team's standards and workload clearly managed and visible. Once that’s done, you move on to implementing a culture of continuous improvement, which gives measurable improvements in all areas of our BAU work.

• Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear roadmap of future projects that allows IT Ops to enable and power the Business for the future rather than provide drag.

• Build the team model: Establish how your team's time splits across BAU and project work, and how it's protected for continuous improvement work rather than constantly firefighting. Identify any skills gaps and hire or restructure as appropriate.

• Lead with AI, not just