Director of Engineering - Agentic Commerce

Swap Commerce Ltd.; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Swap Commerce Ltd. is seeking a Director of Engineering to lead the Agentic Commerce team and shape the next generation of AI-powered storefront experiences. You will drive alignment across Product, Engineering and Commercial teams to deliver high-impact projects at pace.

The role requires building and scaling high-performing teams, hands-on leadership, and a pragmatic AI focus to automate and accelerate delivery across the SDLC while maintaining quality.

Qualifications

• 8+ years of software engineering experience, with at least 3 years in an engineering leadership or management role.
• Experience leading cross-functional teams with Product and Commercial teams, translating business goals into clear engineering priorities.
• Comfortable getting hands-on when needed and contributing directly.
• Experience in a start-up or scale-up environment with pace, ambiguity, and execution.
• Hands-on experience building or managing teams working on agentic systems, LLM-powered products, or AI-driven workflows.
• Strong background in distributed systems and cloud-native architecture; GCP a plus.
• Background in e-commerce, fintech, or similarly high-growth product domains.

Responsibilities

• Lead, grow and inspire a team of engineers on the Agentic Commerce team, creating an environment of ownership, psychological safety, and high performance.
• Drive execution across the full SDLC, from discovery and planning through to delivery, monitoring, and iteration, with a focus on shipping quality software rapidly.
• Embed AI-first thinking into the team's day-to-day — championing AI tooling to automate processes and accelerate development cycles.
• Work closely with Product, Engineering, and Commercial leadership to align on roadmap priorities and surface dependencies early.
• Define and uphold engineering best practices across code quality, system design, testing, and deployment.
• Foster a culture of continuous improvement — running retrospectives, identifying bottlenecks, and driving meaningful change.
• Stay close to the JavaScript ecosystem and emerging technologies to inform technical direction.

Skills

Leadership

Cross-functional collaboration

Hands-on engineering

Startup/scale-up experience

AI/LLM systems

Distributed systems

Cloud-native architecture

Tools

GCP

Job description

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About the role

We are looking for an Director of Engineering to lead our Agentic Commerce team — one of the most strategically important and fast-moving teams at Swap. You will lead a team of engineers building the next generation of AI-powered commerce experiences, working at the intersection of product, engineering, and data to ship impactful work at speed.

This is a role for someone who has built and scaled high-performing teams, knows when to lead from the front and when to roll up their sleeves and get hands-on, and who genuinely lives and breathes AI — not as a buzzword, but as a practical lens for building faster, automating relentlessly, and pushing deliverables through the SDLC with conviction. You will work closely with Product, Engineering, and Commercial teams to align on priorities, reduce friction, and drive execution across the full software development lifecycle.

Responsibilities

• Lead, grow and inspire a team of engineers on the Agentic Commerce team, creating an environment of ownership, psychological safety, and high performance. This includes recruiting top talent, developing careers, managing performance and setting the bar for engineering excellence at Swap.

• Drive execution across the full SDLC, from discovery and planning through to delivery, monitoring, and iteration, with a relentless focus on shipping quality software at speed.

• Embed AI-first thinking into the team's day-to-day — championing the use of AI tooling to automate processes, accelerate development cycles, and remove friction throughout the engineering workflow.

• Work closely with Product, Engineering, and Commercial leadership to align on roadmap priorities, surface dependencies early, and ensure cross-functional delivery runs smoothly.

• Define and uphold engineering best practices across code quality, system design, testing, and deployment.

• Foster a culture of continuous improvement — running effective retrospectives, identifying bottlenecks, and driving meaningful change to how the team operates.

• Stay close to the JavaScript ecosystem and emerging technologies to inform technical direction and keep Swap ahead of the curve.

Qualifications

• 8+ years of software engineering experience, with at least 3 years in an engineering leadership or management role.

• Demonstrated ability to work cross-functionally with other Engineering teams, Product, and Commercial teams, translating business goals into clear engineering priorities and keeping stakeholders aligned.

• Comfortable getting hands-on when needed — you don't just delegate, you contribute.

• Experience working in a start-up or scale-up environment — you understand the pace, the ambiguity, and what it takes to build effectively.

• Hands-on experience building or managing teams working on agentic systems, LLM-powered products, or AI-driven workflows.

• Strong background in distributed systems and cloud-native architecture; GCP a plus.

• Background in e-commerce, fintech, or similarly high-growth product domains.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it’s also the smart thing.