Director of Dog Training & Client Services

Support Dogs; Sheffield; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Support Dogs is seeking a Head of Dog Training and Client Services in Sheffield to lead the Training Department and its Puppy Development, Dog Supply, Instructor Services and Client Services functions. You will shape strategy, develop teams and ensure outstanding support for beneficiaries and assistance dogs.

Reporting to the CEO, you will drive performance, quality and innovation across programmes and services while maintaining high welfare and client care standards.

Qualifications

• Significant experience of leading and developing teams.
• Strong organisational and leadership skills.
• Experience managing complex operational services.
• Strategic thinker with operational oversight.
• Budget and resource management experience.
• Commitment to client care, service delivery and animal welfare.
• Qualifications and experience within animal behaviour or canine training.

Responsibilities

• Provide leadership and direction across training and client services.
• Lead and develop senior departmental staff.
• Drive strategic development of services and programmes.
• Ensure high standards of dog welfare, training and client support.
• Oversee departmental performance, quality assurance and compliance.
• Contribute to strategic direction as a member of the Senior Leadership Team.
• Prepare reports and recommendations for the CEO and Board of Trustees.
• Promote continuous improvement, collaboration and excellence.

Skills

Team leadership

Strategic planning

Budget management

Stakeholder engagement

Operational management

Animal welfare knowledge

Education

Animal behaviour / canine training background

Job description

Support Dogs is seeking a Head of Dog Training and Client Services in Sheffield to lead the Training Department and its Puppy Development, Dog Supply, Instructor Services and Client Services functions. You will shape strategy, develop teams and ensure outstanding support for beneficiaries and assistance dogs.

Reporting to the CEO, you will drive performance, quality and innovation across programmes and services while maintaining high welfare and client care standards.