Director of Digital Operations & Product Innovation

Edenbrook; Greater London; On-site; GBP 130,000 - 170,000; Full time

Job summary

Edenbrook is partnering with a market-leading Insurance company to recruit a Director of Digital Operations and Product. The successful candidate will lead the new Digital Operations & Product function to drive digital, product and AI adoption, improve operational efficiency and deliver better customer experiences and sustainable growth.

Responsibilities include leading a c.70 FTE Digital Operations and Product function across digital servicing, product management, digital strategy and

Qualifications

• Proven experience leading digital product, digital operations or customer transformation at scale within insurance.
• Strong product leadership capability, including experience building digital capability, shaping product strategy and leading multidisciplinary teams.
• Demonstrable experience delivering large-scale digital change, ideally including migration from assisted or offline channels.

Responsibilities

• Lead a ~70 FTE Digital Operations and Product function across digital servicing, product management, digital strategy and performance.
• Define and deliver the digital operations and product strategy to increase digital adoption and reduce reliance on offline servicing.
• Oversee digital product strategy across Retail and Broker, creating connected sales, service, retention and cross-sell journeys.
• Shape the core digital customer hub and align email, live chat, bots and self-service channels with the wider contact strategy.

Skills

Digital leadership

Product strategy

AI adoption

Agile methods

Change management

Data-driven thinking

Job description

Edenbrook is partnering with a market-leading Insurance company to recruit a Director of Digital Operations and Product. The successful candidate will lead the new Digital Operations & Product function to drive digital, product and AI adoption, improve operational efficiency and deliver better customer experiences and sustainable growth.

Responsibilities include leading a c.70 FTE Digital Operations and Product function across digital servicing, product management, digital strategy and