Director of Commercial Operations, St Luke's Hospice Plymouth

ZipRecruiter; Plymouth; On-site; GBP 70,000 - 75,000; Full time

Job summary

A leading charity in Plymouth seeks a dynamic Director of Commercial Operations to enhance income generation through strategic leadership in retail and fundraising programs. Join a passionate team dedicated to providing compassionate end-of-life care, ensuring financial sustainability, while prioritizing environmental and social impact.

Qualifications

• Track record of successful leadership in income-generating environments.
• Experience with diverse business models, particularly retail and fundraising.
• Ability to manage multi-stream income targets effectively.

Responsibilities

• Lead income-generating activities and oversee strategic operations.
• Manage retail and fundraising programmes to achieve financial targets.
• Drive environmental sustainability initiatives and expand commercial opportunities.

Skills

Strategic leadership

Commercial acumen

Financial management

Innovative thinking

Commitment to sustainability

Inspirational leadership

Job description

Job Description

Director of Commercial Operations, St Luke’s Hospice PlymouthLocation: Turnchapel, Plymouth (with travel across catchment area) Salary: £70,000- £75,000 per annumHours: Up to full-time Closing Date: 29 June 2025We're looking for a resourceful, forward thinking and multi-skilled Director of Commercial Operations to join our Senior Management Team at St Luke’s Hospice Plymouth.You’ll be leading one of the most vital elements of our future – growing and sustaining the income that allows us to deliver our compassionate end of life care and support, free of charge, to patients and their families.This role offers a rare opportunity to combine strategic leadership, commercial acumen, and cause-driven work within a significant, well-respected, values-led charity that is steadfastly committed to the needs of our community in Plymouth and adjacent areas of Devon and Cornwall.With annual operating costs of more than £13 million, St Luke’s employs around 300 clinical and non-clinical staff members, with crucial support provided by around 600 volunteers.Your impact:Supporting expert heads of department across Retail, Fundraising and Facilities, you will be at the heart of all our income- activities, with strategic and executive responsibility for:

• A thriving 23-shop retail estate and e-commerce platform (net income target: £1.2 million+)
• Innovative fundraising and legacy programmes (net income target: £3 million+)
• Overseeing our essential non-clinical operations, including estates, facilities, and hospitality
• Driving our green agenda and environmental sustainability initiatives
• Expanding commercial opportunities in line with our values and mission

What you will bring to St Luke’s:

• A track record of successful strategic leadership in a commercial or income-generating environment
• Deep understanding of retail, fundraising, or commercial business models
• Financial acumen and experience managing multi-stream income targets and profit and loss
• Commitment to environmental sustainability and social impact
• Inspirational leadership with a people-first, values-driven approach
• The agility to innovate and the integrity to lead with compassion

Why St Luke’s?We’re more than a hospice – we’re a community. At St Luke’s you’ll find a collaborative, respectful, and passionate team driven by shared purpose.As part of our Senior Management Team, you will influence how we support people at some of the toughest times in their lives and how we sustain that care for to come.If you're a visionary leader ready to make a real difference – both commercially and compassionately – we want to hear from you.Closing date: 29 June 20251st Interviews: w/c 7 July 20252nd Interviews: w/c 14 July 2025