Director of Commercial Operations, EMEAI

Oxford Nanopore Technologies; Oxford; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading life sciences company is seeking a Director of Commercial Operations EMEAI. This role involves overseeing customer care and driving continuous improvement initiatives. The ideal candidate will have over 10 years of experience in commercial operations, with a strong focus on sales and customer care. A Bachelor's degree in Life Sciences or an MBA is preferred. The company aims to foster a customer-centric mindset while ensuring operational excellence throughout its commercial teams.

Qualifications

• 10+ years in commercial operations, sales/revenue operations in complex B2B.
• 5+ years of management experience.
• Background in technical/scientific or regulated industry is desirable.

Responsibilities

• Oversee the Customer Care team managing order fulfilment.
• Drive continuous improvement initiatives using customer insights.
• Translate growth strategy into operational plans.

Skills

Commercial operations

Sales/revenue operations

Analytical skills

CRM expertise

Customer-centric mindset

Education

BSc (preferably Life Sciences)

MBA or Postgraduate

Job description

A leading life sciences company is seeking a Director of Commercial Operations EMEAI. This role involves overseeing customer care and driving continuous improvement initiatives. The ideal candidate will have over 10 years of experience in commercial operations, with a strong focus on sales and customer care. A Bachelor's degree in Life Sciences or an MBA is preferred. The company aims to foster a customer-centric mindset while ensuring operational excellence throughout its commercial teams.