Director of Commercial Operations

ST LUKES HOSPICE PLYMOUTH; Devon and Torbay; On-site; GBP 70,000 - 75,000; Full time

Job summary

St Luke's Hospice Plymouth seeks a visionary Director of Commercial Operations to lead income generation strategies. The role offers a blend of strategic leadership and commercial insight to support vital end-of-life care. Candidates should demonstrate a successful track record in commercial environments and the ability to drive growth while focusing on sustainability and social impact.

Qualifications

• Successful strategic leadership in a commercial or income-generating environment.
• Understanding of retail, fundraising or commercial business models.
• Experience managing multi-stream income targets.

Responsibilities

• Leading income-generation activities and overseeing departmental operations.
• Driving fundraising and legacy programs alongside retail management.
• Enhancing commercial opportunities aligned with organizational values.

Skills

Strategic leadership

Financial acumen

Agility to innovate

Commitment to environmental sustainability

People-first approach

Job description

Director of Commercial Operations

St Luke’s Hospice Plymouth

Location: Turnchapel, Plymouth (with travel across catchment area)

Hours: Up to Full-Time

Salary: £70,000 - £75,000.

Closing Date: 29 June 2025.

We're looking for a resourceful, forward thinking and multi-skilled Director of Commercial Operations to join our Senior Management Team at St Luke’s Hospice Plymouth.

You’ll be leading one of the most vital elements of our future – growing and sustaining the income that allows us to deliver our compassionate end of life care and support, free of charge, to patients and their families.

This role offers a rare opportunity to combine strategic leadership, commercial acumen, and cause-driven work within a significant, well-respected, values-led charity that is steadfastly committed to the needs of our community in Plymouth and adjacent areas of Devon and Cornwall.

With annual operating costs of more than £13 million, St Luke’s employs around 300 clinical and non-clinical staff members, with crucial support provided by around 600 volunteers.

Your Impact:

Supporting expert heads of department across Retail, Fundraising and Facilities, you will be at the heart of all our income-generation activities, with strategic and executive responsibility for:

• A thriving 23-shop retail estate and e-commerce platform (net income target: £1.2 million+)
• Innovative fundraising and legacy programmes (net income target: £3 million+)
• Overseeing our essential non-clinical operations, including estates, facilities, and hospitality
• Driving our green agenda and environmental sustainability initiatives
• Expanding commercial opportunities in line with our values and mission

What you will bring to St Luke’s:

A track record of successful strategic leadership in a commercial or income-generating environment Deep understanding of retail, fundraising, or commercial business models Financial acumen and experience managing multi-stream income targets and profit and loss Commitment to environmental sustainability and social impact Inspirational leadership with a people-first, values-driven approach The agility to innovate and the integrity to lead with compassion

Why St Luke’s?

We’re more than a hospice – we’re a community. At St Luke’s you’ll find a collaborative, respectful, and passionate team driven by shared purpose.

As part of our Senior Management Team, you will influence how we support people at some of the toughest times in their lives and how we sustain that care for generations to come.

If you're a visionary leader ready to make a real difference – both commercially and compassionately – we want to hear from you.

Apply now via our website button below- complete the application form and upload your CV.

If you would like to have an informal chat regarding this post please contact Carolyn Ford, Senior Executive Assistant, at [e-mail].

Closing date: 29 June 2025.

1^st Interviews: w/c 7 July.

2^nd Interviews: w/c 14 July.

We’re an equal opportunities employer.

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.