Director of Cabin Services

JR United Kingdom; Farnborough; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in VIP/Corporate Aviation is seeking a Director of Cabin Services to oversee inflight operations and ensure a premium customer experience. This board-level role involves strategic leadership, team management, and cross-functional collaboration to enhance service delivery. Ideal candidates will have extensive experience in inflight services, a strong focus on safety, and the ability to lead high-performing teams.

Benefits

Holiday entitlement that increases with length of service

Promotion and career development opportunities

Cycle-to-work scheme

Access to benefits hub with various discounts

Qualifications

• Minimum of 10+ years of experience in inflight services within Corporate Aviation.
• 5+ years in a leadership role.

Responsibilities

• Develop and execute strategies to enhance inflight service experience.
• Lead, mentor, and support flight attendants.
• Collaborate with marketing and service design teams.

Skills

Leadership

Customer Service

Communication

Job description

Job Title: Director of Cabin Services

The Director of Cabin Services is responsible for overseeing and leading all aspects of inflight cabin operations, including flight attendant performance, customer service delivery, safety compliance, onboard service programs, and crew management.

This is a Board Level leadership role ensuring Voluxis presents and maintains a premium customer experience while maintaining strict adherence to safety and regulatory standards.

VOLUXIS is a well-established VIP/Corporate Jet AOC Operator managing a mixed fleet of business jets, offering tailored services to our customers traveling for business or leisure. We seek a candidate who is commercially astute, prioritizes safety, and works effectively as part of a team. This is a great opportunity to join a passionate team dedicated to aviation and the growth of our business.

The role includes:

1. Strategic Leadership: Develop and execute strategies to enhance the inflight service experience, aligning with the Voluxis brand and customer service goals.
2. Cabin Crew Management: Lead, mentor, and support UK and non-UK based flight attendants, including employed and freelance contractors. Oversee recruitment, training, performance management, and employee engagement initiatives.
3. Customer Experience: Collaborate with marketing and service design teams to refine and standardize inflight service offerings, ensuring consistency and excellence, and lead continuous improvement initiatives.
4. Cross-functional Collaboration: Work closely with Aircraft Managers, Operations, and the Charter Team to ensure seamless service delivery.
5. Supplier Management: Coordinate with third-party suppliers to meet customer needs, drive continuous improvement, and ensure budget adherence.
6. Minimum of 10+ years of experience in inflight services within Corporate Aviation, including 5+ years in a leadership role.
7. Proven track record of leading high-end, customer-focused teams.
8. Strong communication skills and a focus on standards.
9. Ability to travel as required and work flexible hours.

Why VOLUXIS?

As a token of appreciation for your hard work and to welcome you to the Voluxis family, we offer:

• Holiday entitlement that increases with length of service
• Promotion and career development opportunities
• Cycle-to-work scheme
• Access to our benefits hub with various discounts and more