Director of Business Development

Pertemps Network Group; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

A recruitment agency is seeking a Business Development Director in Birmingham. This role, requiring over 5 years of experience in print and mail, involves leading a Client Services team to enhance performance and customer satisfaction. The ideal candidate will drive revenue growth while managing key client relationships. Strong knowledge of postal services and digital print technology is essential. This full-time position offers a competitive pay range, which will be discussed during the application process.

Qualifications

• 5+ years' experience in print, mail, and postal campaigns.
• Proven experience managing multiple high-volume technology-led campaigns.
• Excellent understanding of digital print and automated mail enclosing technology.

Responsibilities

• Lead and develop a Client Services team for outstanding performance.
• Drive revenue growth and customer retention across account portfolio.
• Act as a senior point of contact for key clients during mailing campaigns.
• Collaborate with IT, data processing, print and operations to ensure campaigns are delivered on time and to scope.
• Provide regular performance updates to Sales Director and develop industry knowledge.

Skills

Leadership & Team Management

Account & Revenue Management

Client Relationship Management

Operational & Cross-Functional Collaboration

Reporting & Development

Sales forecasting

Cross-functional collaboration

Commercial acumen

Tools

Salesforce CRM

Tharstern MIS

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

Pertemps Network Group provided pay range

This range is provided by Pertemps Network Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Business Development Director

Location: Birmingham

Contract Type: Permanent, Full‑Time

Working Hours: Monday–Friday, 9:00–17:30pm

About the Role

Following recent investment in high‑technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams. This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast‑paced, technology‑led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.

Responsibilities

• Leadership & Team Management
• Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction
• Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded
• Conduct regular team meetings, maintaining clear communication, direction and accountability
• Foster a positive team culture with a strong emphasis on recognition and reward
• Manage team absence due to holiday or sickness
• Account & Revenue Management
• Drive revenue growth, gross margin performance and customer retention across your account portfolio
• Produce quotations and win new and repeat business in line with or above company GP targets
• Take ownership of client accounts from quotation through to invoicing
• Ensure invoices are raised within agreed timescales (48 hours post‑despatch, 24 hours for pro‑forma invoices)
• Liaise closely with Finance to monitor margins, credit limits and payment timelines
• Client Relationship Management
• Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns
• Maintain excellent client relationships, even under pressure or when challenges arise
• Develop existing client accounts by increasing spend, frequency and profitability
• Handle incoming new business enquiries, introducing the business professionally and proposing best‑fit solutions
• Operational & Cross‑Functional Collaboration
• Work closely with IT Development to automate client mail processes wherever possible
• Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy
• Introduce internal print management specialists where outsource print opportunities exist
• Identify and implement process improvements to enhance client experience and business performance
• Maximise postage and print management gross profit margins by reducing buying‑in costs without compromising quality or delivery times
• Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers
• Reporting & Development
• Provide regular performance updates to the Sales Director, including opportunities and challenges
• Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth

Qualifications

• Proven experience managing multiple high‑volume, technology‑led print, mail and post campaigns
• Extensive experience in mail fulfilment and postage account management, including:
• Direct Mail
• Business Mail
• Hybrid Mail
• Transactional Mail
• Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)
• Excellent understanding of digital print and automated mail enclosing technology
• Highly organised, methodical and accurate, with the ability to multi‑task under pressure
• Experience using Salesforce CRM and Tharstern MIS (desirable; training provided)
• Proficient in Microsoft Excel, Outlook, Teams and Word

Required Skills

• Highly driven, financially motivated and career‑focused
• Confident leader with a professional yet engaging management style
• Strong communicator, approachable and transparent
• Team‑oriented, collaborative and supportive
• Self‑motivated, diligent and able to work independently to deadlines
• Proactive, flexible and solution‑focused with a strong sense of ownership
• Committed to continuous learning and personal development

Pay range and compensation package

Details available upon application.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Seniority level

• Director

Employment type

• Full‑time

Job function

• Business Development

Industries

• Printing Services and Online and Mail Order Retail