Director Legal Operations

Intercontinental Hotels Group; Windsor; On-site; GBP 120,000 - 180,000; Full time

Job summary

Intercontinental Hotels Group is seeking a Director of Legal, Risk & Compliance (BRR) Operations to shape how a global legal function operates across regions worldwide. You will align processes, technology, data, and supplier management to create a scalable, efficient support model for legal, risk and compliance services.

In this role, you will lead operations strategy, manage external legal spend and law firm relationships, and drive digital transformation with analytics-driven decision making.

Qualifications

• Significant experience in operations, either in-house or supporting large legal functions.
• Strong expertise in managing law firms, supplier relationships and external spend.
• Confidence using data and insights to inform decisions and drive change.

Responsibilities

• Set the direction for BRR Operations across Legal, Risk and Compliance.
• Oversee relationships with external legal providers and manage external spend and budgeting.
• Drive adoption of technology and AI solutions to improve productivity and user experience.
• Lead knowledge strategy and ensure accessible templates and resources.
• Partner with senior stakeholders to deliver sustainable improvements across functions.

Skills

Operations experience

Law firm management

Data analytics

Job description

We're looking for a Director of Legal, Risk & Compliance (BRR) Operations to help shape exactly that. This is a rare opportunity to influence how a global legal function operates across the Americas, Europe, the Middle East, Asia and Africa. You'll bring together commercial thinking, operational excellence, supplier management and technology to create a more efficient, scalable and data-driven approach to legal, risk and compliance services. Working within Business Reputation & Responsibility (BRR) Operations, you'll lead the strategy behind operations, knowledge management, technology and external supplier management. From overseeing relationships with law firms and controlling external spend to improving processes and introducing smarter ways of working, you'll have a direct impact on how the function delivers value to the business. You'll work closely with senior leaders across Legal, Risk, Compliance, Finance and Technology, helping to shape priorities, solve complex challenges and drive meaningful change. What you'll do You'll set the direction for operations across the function, ensuring the right processes, technology, data and supplier relationships are in place to support a high-performing function.

• Support the delivery of an operational strategy, including operating model design, process improvement and service delivery models.
• Managing relationships with law firms and external legal providers, ensuring strong performance, value and commercial outcomes.
• Overseeing external legal spend, budgeting and forecasting, while identifying opportunities to improve efficiency and control costs.
• Using reporting and analytics to identify trends, inform decision-making and support long-term planning.
• Driving the adoption of legal technology and AI solutions that improve productivity and enhance the user experience.
• Leading the BRR Knowledge Strategy, ensuring knowledge, templates and resources are accessible, relevant and easy to use.
• Building strong partnerships across Legal, Risk, Compliance and other business functions to deliver sustainable improvements. Significant experience within operations, either in-house or supporting large legal functions.
• Strong expertise in managing law firms, supplier relationships and external legal spend.
• A track record of improving processes, introducing new ways of working and delivering operational change.
• Confidence using data and insights to influence decisions and prioritise activity.
• Experience of legal technology, knowledge management or digital transformation initiatives.
• The ability to build credibility with senior stakeholders and challenge constructively when needed.
• A commercial mindset balanced with sound judgement and a focus on delivering value.
• Ready to shape what's next? If you're interested by the opportunity to influence how a global legal function operates, build smarter ways of working and drive meaningful change at scale, we'd love to hear from you.