Director - Legal Managed Services (Contracting Solution Transformation Lead)

KPMG United Kingdom; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Director to lead strategic contracting managed services programs. This pivotal role involves overseeing the transformation lifecycle, from pre-sales to delivery, while collaborating with senior stakeholders to develop pricing strategies and optimize service team structures. You will assess clients' current environments and design future models that integrate people, processes, and technology for significant improvements. This is an exciting opportunity to drive service standardization and innovation in a dynamic environment, ensuring commercial success and fostering senior-level client relationships.

Qualifications

• Experience in managed services lifecycle, including sales and delivery.
• Proven leadership in contracting transformation and outsourcing.

Responsibilities

• Oversee large-scale managed contracting service transitions.
• Design optimal future-state solutions integrating people, process, and technology.

Skills

Contract Management

Stakeholder Management

Business Case Development

Pricing Strategy

Service Delivery

Transformation Leadership

Education

Bachelor's Degree

MBA

Postgraduate Legal Qualification

Tools

CLM Technologies

Gen-AI Technologies

Job description

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Job description

Director - Legal Managed Services (Contracting Solution Transformation Lead)

Reports to: Partner, Legal Managed Services

Location: UK (Travel Required)

Role Summary:

The Director leads strategic contracting managed services programmes, accountable for the transformation lifecycle from pre-sales through to post-signature delivery. You will actively support the sales process, collaborating with Partners to build robust business cases, develop pricing strategies, and define optimal managed service team structures. You will comprehensively assess the client's As-Is environment and design a future-state To-Be model that effectively integrates people, process, technology, and governance to drive substantial improvements. Additionally, you will oversee the transition of complex contracting operations into KPMG's optimised delivery model, ensuring commercial success and developing senior-level client relationships at the GC/CXO level.

Key Responsibilities:

1. Programme oversight for large-scale managed contracting service transitions
2. Designing and implementing optimal future-state solutions (talent, process, technology)
3. Commercial accountability, ensuring projects deliver on financial and strategic targets
4. Senior stakeholder management, navigating complex client environments
5. Driving service standardisation, cost reduction, juniorisation, and use of CLM and Gen-AI technologies
6. Identifying new solution opportunities, leading their development and integration
7. Supporting LMS activities within the firm-wide client relationship programme and stakeholders
8. Collaboration with cross-functional KPMG teams (tech, operations, recruitment)
9. Leading or contributing to the development of pricing models using internal calculators, including modelling delivery costs, team structure variations across geographies, inflation, FX fluctuations, and technology implications over multi-year terms
10. Aligning pricing strategy with opportunity goals, including consideration of outcome-based or value-linked pricing models

Qualifications:

1. Demonstrated experience across the managed services lifecycle, including pre-engagement (sales), contracting, and service delivery phases
2. Proven experience leading contracting transformation/outsourcing engagements
3. Extensive experience from consulting firms (Accenture, Big Four) or similar
4. Demonstrable leadership in complex stakeholder scenarios
5. Bachelor's degree required, advanced degrees preferred (MBA, postgraduate legal qualification)

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