Director, Founder'S Office

Zapp; Greater London; On-site; GBP 130,000 - 180,000; Full time

Benefits offered by this job

Equity package

Private Health Insurance

25 days holiday (plus bank holidays)

Cycle to work scheme

Job summary

Zapp, London's leading premium convenience retail platform, is hiring a Director, Founder's Office in Nine Elms, London. This full-time, on-site role partners with the Founder and the Executive Leadership Team to shape strategy and drive high-impact priorities.

You will oversee cross-functional initiatives, manage complex programs from concept to delivery, and act as a trusted adviser on key decisions, partnering with senior leaders across Product, Operations, Marketing, Finance and Commercial.

Qualifications

• 7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups.
• Proven ability to lead cross-functional teams and influence C-level stakeholders.
• Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management.
• Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus.
• A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience.
• High emotional intelligence, integrity, and sound judgment.

Responsibilities

• Translate the Founder’s vision into enterprise-wide strategic initiatives.
• Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.
• Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.
• Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.
• Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.
• Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required.
• Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.

Skills

Strategic leadership

Cross-functional collaboration

Executive influence

Change management

Data-driven decision making

Stakeholder engagement

Executive communication

Job description

Director, Founder's Office

Location: Nine Elms, London - Full-time

On-Site, Full-Time

As a Director, Founder's Office, you will serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company's most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions.

Zapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Key Responsibilities and Expectations:

• Strategic Leadership & Execution: Translate the Founder's vision into enterprise-wide strategic initiatives. Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.

• Executive Collaboration & Influence: Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.

• Project Portfolio Management: Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.

• Operational Effectiveness: Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.

• Investor, Board & Stakeholder Engagement: Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required.

• Special Projects & Founder Enablement: Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.

Core Competencies and Skills

• 7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups.

• Proven ability to lead cross-functional teams and influence C-level stakeholders.

• Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management.

• Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus.

• A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience.

• High emotional intelligence, integrity, and sound judgment.

Benefits

• Competitive salary & equity package.

• Zapp Credit for testing the Zapp service and experience

• Enjoy 25 days of holiday per year (plus all bank holidays).

• Private Health Insurance.

• Extended sick pay and maternity/paternity leave pay.

• Cycle to work scheme.