Founder's Office Associate

Hong Kong International Airport; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Private Health Insurance

Lunch at HQ (4 days/week)

Extended sick pay

Parental leave pay

Zapp Credit for testing service

Job summary

Zapp in London seeks a Founder’s Office Associate to drive strategic execution across functions and support the Founder in decision-making and special projects.

Ideal candidates bring 3-5 years in strategy consulting, investment banking, VC, or high-growth startups, with strong problem-solving and superb communication. The role demands autonomy, high performance, and a bias for action in a fast-paced environment.

Qualifications

• 3-5 years in strategy consulting, investment banking, venture capital, or a high-growth start-up.
• Strong problem-solving skills with a data-driven approach to decision-making.
• Ability to turn strategic plans into tangible results with a bias for action.
• Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
• Comfortable working in a high-pressure, fast-paced environment with shifting priorities.

Responsibilities

• Strategic Execution: Break down high-level objectives into actionable tasks with timely delivery across departments.
• Cross-functional Collaboration: Partner with commercial, marketing, operations, finance and product teams to align on initiatives.
• End-to-End Project Delivery: Own cross-functional projects from scoping to completion with clear reporting.
• Operational Optimisation: Identify inefficiencies and implement process improvements based on data.
• Investor & Board Support: Prepare materials for investors and board meetings with data-driven insights.
• Ad-hoc Leadership Support: Provide hands-on support to Founder and leadership in changing priorities.

Skills

Strategic execution

Cross-functional collaboration

Project delivery

Operational optimisation

Investor & board support

Leadership support

Data-driven decision making

Stakeholder communication

Autonomy

Proactive problem-solving

Job description

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

The Role

As a Founder’s Office Associate, you will be at the centre of strategic execution, working across multiple business functions to drive impact. This is a high-visibility role that requires exceptional analytical, communication, and problem-solving skills. You will work closely with senior leadership, supporting the Founder in decision-making, operational execution, and special projects. The ideal candidate will be highly adaptable, proactive, and comfortable working under pressure in a dynamic environment. A background in consulting, investment banking, or a high-growth start-up is strongly preferred.

Key Responsibilities and Expectations

Strategic Execution: Work closely with the Founder to break down high-level strategic objectives into actionable tasks, ensuring timely execution across multiple departments.

Cross-functional Collaboration: Partner with teams across commercial, marketing, operations, finance and product to support key initiatives and ensure alignment with company goals.

End-to-End Project Delivery: Own and manage critical cross-functional projects from scoping to completion, ensuring timelines, stakeholder engagement, and outcomes are achieved. Provide clear reporting and learnings on progress and results.

Operational Optimisation: Identify inefficiencies and implement process improvements to drive operational excellence, using data to prioritise and measure the impact of changes.

Investor & Board Support: Assist with preparing materials for investors, board meetings, and leadership updates, grounded in data and strategic insight.

Ad-hoc Leadership Support: Provide hands-on support to the Founder and leadership team, adapting to rapidly changing priorities.

Core Competencies and Skills

3-5 years in strategy consulting, investment banking, venture capital, or a high-growth start-up.

Strong problem-solving skills with a data-driven approach to decision-making.

Ability to turn strategic plans into tangible results with a bias for action.

Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.

Comfortable working in a high-pressure, fast-paced environment with shifting priorities.

A relentless pursuit of excellence, attention to detail, and a proactive approach to problem-solving.

Self-starter with a high degree of autonomy and accountability.

Enjoy 25 days of holiday per year (plus all bank holidays).

Private Health Insurance.

Zapp Credit for testing the Zapp service and experience

Lunch provided 4 days of a week at HQ

Extended sick pay and maternity/paternity leave pay.