Director, Digital Resilience & Reputation Strategy

Schillings; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Schillings is expanding its Digital Resilience capability to help high-profile clients protect and enhance their reputations across search, social, monitoring, intelligence and AI-driven insights.

We are seeking a Digital Resilience Lead to turn our growing team into a sustainable, high-performing client offering. The role combines client delivery, team leadership, operational grip and new business support across Intelligence, Security, Diplomacy, Legal, Communications, AI and Clients & Markets.

Qualifications

• Experience in digital reputation, digital intelligence or online risk in client-facing environments.
• Strong understanding of search and social strategy, monitoring tools and AI-related risks.
• Proven ability to lead technically expert or multidisciplinary teams.
• Strong judgement in complex, sensitive and time-critical client matters.
• Clear communication and relationship-building skills with credibility to earn trust.
• Commercial mindset with the ability to spot opportunities and support pitches.

Responsibilities

• Oversee delivery across search, social, monitoring, intelligence and AI-driven insight workstreams.
• Strengthen operating model, processes and standards to scale while maintaining quality.
• Lead or support high-stakes digital reputation mandates with clear direction.
• Translate specialist analysis into actionable advice and strategies for clients.
• Build cross-functional relationships to embed Digital Resilience in client work.
• Support new business development, proposals and pitches.
• Develop new products and services addressing digital, reputational, privacy and AI risks.

Skills

Digital reputation

Digital intelligence

Search strategy

Team leadership

Client facing

Commercial mindset

Stakeholder mgmt

AI-related risks

Disinformation

Job description

Schillings is expanding its Digital Resilience capability to help high-profile clients protect and enhance their reputations across search, social, monitoring, intelligence and AI-driven insights.

We are seeking a Digital Resilience Lead to turn our growing team into a sustainable, high-performing client offering. The role combines client delivery, team leadership, operational grip and new business support across Intelligence, Security, Diplomacy, Legal, Communications, AI and Clients & Markets.