Digital Resilience Lead: Reputational Strategy & Crisis

Schillings; Greater London; Presencial; GBP 120.000 - 180.000; Jornada completa

Descripción de la vacante

Schillings is expanding its Digital Resilience capability to help high-profile clients protect and enhance their reputations across search, social, monitoring, intelligence and AI-driven insights. The Digital Resilience Lead will turn the team into a sustainable, high-performing client offering, working with Intelligence, Security, Diplomacy, Legal, Communications, AI and Clients & Markets.

You will lead delivery, shape propositions, develop products and support pitches while aligning with

Formación

• Experience in digital reputation, digital intelligence or online risk.
• Strong knowledge of search & social strategy, monitoring tools and AI risks.
• Proven ability to lead multidisciplinary teams.
• Clear communication and relationship-building with partners and clients.
• Commercial mindset to spot opportunities and support pitches.
• Structured, calm and solutions-driven approach.

Responsabilidades

• Oversee delivery across search, social, monitoring, intelligence and AI-driven insights.
• Strengthen operating model, processes and standards to scale.
• Lead or support high-stakes digital reputation mandates.
• Translate specialist digital analysis into clear advice and actions.
• Build relationships across the business to embed Digital Resilience.
• Support new business development, proposals and pitches.
• Develop new products and services for emerging risks.

Conocimientos

Digital reputation

Digital intelligence

Search & social strategy

Disinformation & AI risks

Team leadership

Commercial mindset

Stakeholder management

Client-facing

Herramientas

Monitoring tools

AI risk detection

Social listening platforms

Descripción del empleo

Schillings handles high stakes opportunities and threats for an international clientele: successful individuals, businesses and high-profile organisations across the world.

We support our clients to achieve their goals by developing winning strategies to protect their freedom to operate, and are the first port of call in a crisis, defending our clients from attacks on their reputations, privacy and security. Schillings’ offer is unique to the market, combining strategic communications with law, intelligence & investigations, digital resilience and security.

Schillings is a collaborative and welcoming place to work, with a positive culture, strong values and a developed service ethic. We require commitment, diligence, curiosity, agility and professionalism, and in return provide competitive packages, stimulating challenges and interesting work. We are committed to sharing learning and creating development opportunities so you can progress your career with us. Our people’s career trajectories and average longevity at Schillings underline this.

Join us and become part of our story.

Seniority: Director / Partner (Depending on experience)

Digital Resilience Lead

Schillings is expanding its Digital Resilience capability to help high-profile clients protect and enhance their reputations across search, social, monitoring, intelligence and AI-driven insights.

We are looking for a Digital Resilience Lead to turn our growing Digital Resilience team into a sustainable, high-performing and commercially credible client offering. The role combines client delivery, team leadership, operational grip, capability development and new business support. You will work closely with colleagues across Intelligence, Security and Diplomacy, Legal, Communications, AI and Clients & Markets to ensure Digital Resilience is clearly understood, consistently delivered and valued by clients and the wider business. You will also play a key role in our counter disinformation and misinformation work.

Role accountabilities

• Oversee delivery across search, social, monitoring, intelligence and AI-driven insight workstreams, ensuring consistently high-quality and commercially relevant outputs for clients and internal stakeholders.
• Strengthen the team’s operating model, processes and standards so Digital Resilience can scale without losing quality, pace or judgement.
• Lead or support high-stakes digital reputation mandates, bringing clear direction to complex, sensitive and time-critical client matters.
• Translate specialist digital analysis into clear advice, strategies and actions that help clients make confident decisions.
• Build strong relationships across the business so Digital Resilience is embedded in client work and sought out by partners and teams.
• Support new business development, proposals and pitches, helping shape compelling propositions and explain the value of Digital Resilience to clients.
• Develop new products and services that respond to emerging digital, reputational, privacy and AI-related risks.

Candidate requirements

The strongest candidates will combine strategic perspective with the pragmatism, resourcefulness and resilience needed to make progress in a fast-moving environment. They will be credible with partners, clients and specialist colleagues, able to translate technical expertise into clear commercial value, and confident helping to scale a growing capability. Crucially, they will be able to help technically expert teams become effective reputation advisers — understanding Schillings’ clients, the pressures they face, and how our wider capabilities create value. We are looking for someone with:

• Experience in digital reputation, digital intelligence, digital communications or online risk, with the judgement to apply that expertise in complex client-facing environments.
• Strong understanding of search and social strategy, monitoring tools, online disinformation, synthetic media and AI-related risks.
• Proven ability to lead and get the best from technically expert or multidisciplinary teams.
• Strong judgement in complex, sensitive and time-critical client matters.
• Clear communication and relationship-building skills, with the credibility to earn trust from partners, clients and specialist colleagues.
• Commercial mindset, with the ability to spot opportunities, support pitches and help position a growing capability internally and externally.
• Structured, calm and solutions-driven approach, with the resilience to create grip and improve standards in a fast-growing environment.
• Strong alignment with Schillings’ purpose of protecting reputation, privacy and security, and with our values: Innovative, Bold, United and Excellent.
• Affinity with our purpose of protecting reputation, privacy and security and alignment with our values: bold, innovative, united and excellent.

Life at Schillings

Given our bold and innovative business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focused on excellence. We have worked hard over the years to develop a coaching culture. Schillings has adopted a set of values to put at the heart of this and they reflect the intention and tenor of our ambitious plans. They are: ‘Innovative; Bold; United; and Excellent’. Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or our service ethos. Finding people who share our values and can thrive in this environment is key to our success.

It takes a unique mix of people to create something truly great. We appreciate that diversity of thought, background and culture creates the best environment to truly innovate, solve problems and achieve our goals. We welcome candidates from all backgrounds – if you are driven and want to achieve your best then we will give you the platform and support to succeed.

Please let us know if there are any extenuating circumstances we should consider, or any adjustments we may need to make to our selection process, when making your application.

Find our candidate privacy notice here, Candidate Privacy Notice (schillingspartners.com)