Director, Digital Product Owner, eCommerce

Carnival Corporation Ltd.; Southampton; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts (Cruising)

Annual bonus

Private medical and dental insurance

Pension scheme

Job summary

Carnival UK is seeking a Director, Digital Product Owner to steer the digital commerce strategy across Cunard and P&O Cruises and our ships. You will lead a team of technology professionals, shaping product roadmaps, governance, and customer-focused outcomes in a dynamic hospitality environment.

This senior role requires 10+ years in digital product management, strong commercial judgement, and the ability to align stakeholders across Brand, DTO and Operations.

Qualifications

• 10+ years in digital product management or ownership.
• Proven ability to lead enterprise-wide digital transformation.
• Experience defining customer-facing digital commerce strategies.
• Strong cross-functional leadership across Technology, UX, Operations, Marketing and Data.

Responsibilities

• Own the integrated product vision and strategic roadmap across web and app channels for Cunard and P&O Cruises.
• Lead Design & UX, Digital Self-Service and Product Ownership with clear priorities.
• Align roadmaps with DTO's Technical Product Owners and resolve blockers.
• Establish product governance with backlog management and investment decisions with VP, E-Commerce.

Job description

Join us in shaping the future of unforgettable holiday happiness across our P&O Cruises and Cunard ships & Head Office as a key senior management person within our Commerce Department. At Carnival UK, we believe in the power of diversity to drive success, valuing a blend of backgrounds, experiences, and skills. If you're a commerce professional with a strategic mindset and a track record of overseeing a commerce department, let's talk. We're not just looking for qualifications on paper; we're searching for someone who can bring fresh ideas and a new perspective to our team.

The Role

As a Director, Digital Product Owner, you'll play a pivotal role in steering the technological direction of Carnival UK and our ships, ensuring we continue to deliver unforgettable holiday happiness. Your leadership will not only shape our commerce advancements but also inspire a team of technology professionals to excel in their roles.

Key accountabilities

• Own the integrated product vision and strategic roadmap across web and app channels for Cunard and P&O Cruises, balancing customer needs, commercial priorities and brand objectives.
• Lead the Design & UX, Digital Self-Service and Product Ownership functions, setting clear priorities and developing product management capability across the wider digital product community.
• Act as the senior business counterpart to DTO's Technical Product Owners, aligning joint roadmaps, resolving dependencies and escalating blockers that risk customer or commercial outcomes.
• Establish robust product governance, including backlog management, prioritisation frameworks and investment decision-making in partnership with the VP, E-Commerce.

Job Requirements

• 10+ years’ experience in digital product management or product ownership, including leadership of enterprise-wide digital transformation.
• Demonstrable experience defining and delivering product strategies for customer-facing digital commerce platforms.
• Proven ability to lead complex, cross-functional delivery across Technology, UX, Operations, Marketing and Data using Agile methodologies.
• Strong commercial judgement, with experience owning product roadmaps, budgets, governance, stakeholder engagement and investment prioritisation.

About You

• A customer-focused and commercially minded leader who makes transparent, data-backed decisions while balancing guest impact, business value and risk.
• An inclusive people leader who builds high-performing teams, develops senior leaders and creates an open environment for learning and honest feedback.
• A credible and collaborative communicator who can influence senior stakeholders and align colleagues across Brand, Marketing, DTO and Operations.
• An adaptable strategic thinker who can navigate complexity, manage competing priorities and translate enterprise strategy into clear product roadmaps.

Why Join Us?

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK05, offered as a full-time position, on a permanent basis, with an offering of hybrid work including up to two days from home.

We're more than just a holiday company; we're a community that values work-life balance, personal growth, and wellbeing. As part of our team, you'll enjoy:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Company paid private medical and dental insurance and health assessment
• Contributory Defined Contribution Pension scheme