Director Customer Support

JR United Kingdom; Worcester; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Director of Customer Support to manage their support team. This full-time remote position involves developing service policies, leading a team, and ensuring exceptional client interactions. Ideal candidates have experience in technical support and team management, along with a degree in a related field.

Qualifications

• 5+ years managing customer support teams.
• Proven experience in customer service and satisfaction.
• Experience in SaaS or technology industry is a plus.

Responsibilities

• Lead and manage a team of customer support representatives.
• Develop and implement customer service policies.
• Collaborate with teams for timely customer issue resolution.
• Manage escalations and identify trends or issues.
• Build and maintain positive client relationships.

Skills

Customer support

Customer service

Analytical skills

Technical support

Excellent communication

Education

Bachelor's degree in computer science or business administration

Job description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 26/06/2025 by JR United Kingdom