Director Customer Support

JR United Kingdom; Oxford; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Director of Customer Support to lead their customer support team in Oxford. This full-time remote position involves managing team operations, enhancing customer satisfaction through innovative policies, and maintaining strong client relationships. The ideal candidate will possess substantial experience in customer service and a relevant degree.

Qualifications

• Proven experience in managing a customer support team.
• Experience in software-as-a-service (SaaS) or technology industry is a plus.

Responsibilities

• Leading and managing a team of customer support representatives.
• Developing and implementing customer service policies for satisfaction.
• Managing escalations and identifying trends requiring investigation.

Skills

Customer support

Analytical skills

Communication

Technical support

Education

Bachelor's degree in computer science, business administration, or related field

Job description

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Director Customer Support, oxford district

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Client:

BlueTweak

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus