Director Customer Support

JR United Kingdom; Plymouth; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading technology company seeks a Director of Customer Support to enhance its customer service delivery. This role involves managing a team, developing service strategies, and collaborating with teams to improve customer satisfaction. Ideal candidates will have strong leadership, analytical skills, and relevant educational background.

Qualifications

• Proven experience in managing a customer support team.
• Experience in software-as-a-service (SaaS) industry is a plus.

Responsibilities

• Leading and managing a team of customer support representatives.
• Developing and implementing customer service policies.
• Managing escalations and identifying issues.

Skills

Customer support

Analytical skills

Technical support

Communication skills

Education

Bachelor's degree in computer science

Bachelor's degree in business administration

Job description

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BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus