Director Customer Support

JR United Kingdom; Crawley; Remote; GBP 50,000 - 80,000; Full time

Job summary

Une entreprise technologique innovante recherche un Directeur du Support Client pour gérer une équipe dédiée à l'excellence du service. Vous aurez la responsabilité de développer des procédures qui favorisent la satisfaction des clients et d'assurer une communication efficace entre les équipes. Ce rôle à distance offre une opportunité enrichissante de diriger une équipe dans un environnement dynamique, en s'appuyant sur des technologies avancées.

Qualifications

• Expérience en management d'équipe de support client.
• Compétences en service à la clientèle et en analyse.
• Expérience en SaaS ou dans l'industrie technologique est un plus.

Responsibilities

• Gérer une équipe de représentants du support client.
• Développer et mettre en œuvre des politiques de service client.
• Collaborer pour résoudre les problèmes des clients.

Skills

Customer support

Analytical skills

Technical support

Communication

Teamwork

Education

Bachelor's degree in computer science

Bachelor's degree in business administration

Bachelor's degree in related field

Job description

Social network you want to login/join with:

Director Customer Support, crawley, west sussex

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Client:

BlueTweak

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus