Director Customer Support

JR United Kingdom; Brighton; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading technology company in customer service solutions seeks a Director of Customer Support. This role involves leading a customer support team, developing service policies, and ensuring exceptional client support. Ideal candidates will have strong analytical, communication, and management skills, along with experience in tech-driven environments. Join a dynamic team focused on innovative customer engagement.

Qualifications

• Proven experience in managing a customer support team with a focus on customer satisfaction.
• Experience in SaaS or technology industry is a plus.

Responsibilities

• Leading and managing a team of customer support representatives.
• Developing and implementing customer service policies and procedures.
• Collaborating with teams for timely resolution of customer issues.
• Managing escalations and identifying trends.

Skills

Customer support and customer service skills

Analytical skills

Technical support and troubleshooting

Communication skills

Teamwork

Education

Bachelor's degree in computer science, business administration, or related field

Job description

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BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus