Director, Customer Success & Service — Scientific Instrumentation

Corriculo Ltd; Oxford; Hybrid; GBP 94,000 - 156,000; Full time

Benefits offered by this job

Senior leadership impact

Global customer success function

Competitive remuneration with variable

Job summary

Corriculo Ltd in Oxford is seeking a Director, Customer Success & Service to own the post-sale journey, leading a distributed team of ~8 people across field service, customer support and applications specialists. You will drive uptime, adoption and service renewals while delivering measurable commercial outcomes.

In this hands-on leadership role you will own the service P&L, define SLA metrics, reduce repair turnaround times, and shape scalable processes.

Qualifications

• At least eight years in a quota‑carrying or commercially accountable post‑sale role within scientific instrumentation or a related market.
• Experience leading geographically distributed technical teams including applications specialists and support engineers.
• Proven ability to manage recurring service revenue streams and post‑sale economics.

Responsibilities

• Own the post‑sale customer journey and drive uptime, adoption and renewal performance.
• Lead a distributed team of field service engineers, support and applications specialists (~8 people).
• Own the service P&L and deliver measurable financial outcomes and renewal growth.
• Define and monitor service metrics, drive reductions in turnaround times, and identify expansion opportunities.

Skills

Leadership

Customer Success

Field Service

P&L Management

Renewals

Cross-functional leadership

Job description

Corriculo Ltd in Oxford is seeking a Director, Customer Success & Service to own the post-sale journey, leading a distributed team of ~8 people across field service, customer support and applications specialists. You will drive uptime, adoption and service renewals while delivering measurable commercial outcomes.

In this hands-on leadership role you will own the service P&L, define SLA metrics, reduce repair turnaround times, and shape scalable processes.